Customer Success Administrator
7 days ago
The
Customer Success Administrator is responsible for supporting the teams within the Customer Success team, including Education Consultants, Specialists, Analysts, Implementation Support, and K12 Platforms and Development.
RESPONSIBILITIES:
- Collaborate with and take direction from Customer Success teams on initiatives and daytoday activities
- Quality control and quality assurance testing and review of Pearson Canada's digital products
- Assist in onboarding/offboarding customers using proprietary tools and processes
- Communication with customers
- Assist in providing technical support
- File management, data entry and report generation
QUALIFICATIONS:
- Exceptional organizational skills and the ability to meet deadlines in a fastpaced environment
- Must possess deductive reasoning skills and be able to analyze and synthesize information for problem solving
- Proficient with digital tracking tools such as Excel, Sharepoint, Jira, etc.
- Ability to take direction and multitask
- Ability to collaborate and work effectively with others
- Strong interpersonal and communication skills
- Energetic and eager to tackle new projects and ideas
Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential.
To learn more about Pearson's commitment to a diverse and inclusive workforce please click here.
Job:
SALES
Organization:
International
Schedule:
FULL\_TIME
Req ID: 10339
\#LI-REMOTE
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