Customer Success Administrator

7 days ago


Canada Pearson Full time

The
Customer Success Administrator is responsible for supporting the teams within the Customer Success team, including Education Consultants, Specialists, Analysts, Implementation Support, and K12 Platforms and Development.


RESPONSIBILITIES:

  • Collaborate with and take direction from Customer Success teams on initiatives and daytoday activities
  • Quality control and quality assurance testing and review of Pearson Canada's digital products
  • Assist in onboarding/offboarding customers using proprietary tools and processes
  • Communication with customers
  • Assist in providing technical support
  • File management, data entry and report generation

QUALIFICATIONS:

  • Exceptional organizational skills and the ability to meet deadlines in a fastpaced environment
  • Must possess deductive reasoning skills and be able to analyze and synthesize information for problem solving
  • Proficient with digital tracking tools such as Excel, Sharepoint, Jira, etc.
  • Ability to take direction and multitask
  • Ability to collaborate and work effectively with others
  • Strong interpersonal and communication skills
  • Energetic and eager to tackle new projects and ideas
Pearson Canada is committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.


Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential.

Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the centre of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive.

To learn more about Pearson's commitment to a diverse and inclusive workforce please click here.

Job:

SALES

Organization:
International

Schedule:
FULL\_TIME

Req ID: 10339

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