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Specialist Middleware
2 weeks ago
Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.
From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.
You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.
The careers we offer are meaningful because the work we do matters. Join usJob Summary
The Middleware Specialist is responsible for ensuring the overall availability, stability, performance and integrity of CN's Critical Operations and Rail centric middleware (Messaging & Brokering) system portfolio.
The Specialist will play a key technical role within his technical field while working closely with team members and acting as an end to end support focal point for CN's critical solution systems.
Operations is the foundation of I&T and the department is accountable for all critical and safety related systems.At its core, the position is based on a bulletproof methodology and to deliver excellence day-to-day, across the board, as a standard.
Main Responsibilities
Operation Expertise
Plan and Execute installations/upgrades, configuration and maintenance of system software in support of business processing requirements
Conduct investigations and follow-up on resolution and root cause analysis in relation to incident and problem management
Enforce compliance of Operational T2C and Gating requirements with Integration and Delivery teams.
Perform preventive system software maintenance
Responsible for end to end support of complex technical business solutions while leveraging the expertise of a wide range of technologies.
Define and maintain high availability system configurations and maintain/improve disaster recovery procedures and scripts
Ensure compliance with all appropriate CN IT standards (e.g. security, architecture, project delivery methodology, SOX, etc.)
Automate and optimize support tasks using configuration and provisioning tools and scripts
Create and maintain scripts and runbooks
Develop capacity metrics to help forecast system usage and growth
Identify cyber threats related to systems and implement mitigation solutions. Protect assets, detect vulnerabilities and respond to cybersecurity events.
Train and coach fellow team members on Messaging and Brokering field technologies.
Leading Others
Lead and work with the team to define, develop and implement appropriate automated processes and solutions to optimize day-to-day support activities
Lead and work with the team to refine operational best practices as well as evolve an end to end service oriented support model for critical systems.
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to critical incidences. The role requires mínimal travel (20%) to CN locations in Canada and US.
Requirements:
Experience
- Minimum 10 years of overall work experience
- Minimum 5 years experience in a Level 3 technical support environment in Middleware Messaging & Brokering systems
Experience with log analytics software and end to end monitoring solutions (ie: ADX, Dynatrace)
Proficiency in Positive Train Control (PTC) systems and Railway Inter-operability communication
Experience in administering and configurating solutions on Cloud computing platforms(ie: Azure, GCP, AWS)
Experience with light weight telemetry protocols such as MQTT or AMQP
Education/Certification/Designation
- Bachelor's Degree in Computer Science or equivalent experience
- Certification in Information Technology Infrastructure Library (ITIL) Foundations 2011
Competencies
Ability to work independently with minimum supervision
Ambitious to learn and adopt new systems and technologies.
Independent problem-solving and root cause analysis skills with the ability to assume responsibility for resolution activities
Ability to manage multiple tasks simultaneously
Strong communication skills and ability to effectively communicate with peers, management, clients, and partners
- Demonstrates organizational abilities
Embraces a team mindset:
develop collaborative relationships with others
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