Assistant Manager

1 week ago

Mississauga, Ontario, Canada Golf Town Operating Limited Partnership Full time

Our grass is greener...
It's no secret that our people love golf.

What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends.

We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories.

Our retail stores are a golfer's paradise.


Main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.

Key job accountabilities include but are not limited to:

  • Building the Bench, Driving Performance KPI's as well as Fostering Culture and Driving Behaviour. You will manage a team of associates within the store.
  • Responsible for the communication and delivery of key operational strategic initiatives
  • Overseeing customer service, sales, merchandise processing and operational functions in a department within a store

Description of Job Responsibilities:

- **Drive Sales and Provide Exceptional Customer Service**:
  • Ensure associates meet our customer experience expectations.
  • Have the right number of staff at all times through effective scheduling.
  • Confirm staff is fully trained on Customer Service and Selling Skills as well as product knowledge and have completed the new hire Yardage Book.
  • Hold twice daily huddles with staff and participate in weekly meetings with the store management team.
  • Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
  • Handle customer complaints with immediacy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
  • Building a strong corporate sales culture within the store.
  • Work closely with the Corporate Sales Representative to build and maintain relationships with corporate clients.
-
Store Presentation and Inventory Management:

  • Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
  • Ensure new product is on the sales floor within 24 hours of receiving.
  • Communicate inventory opportunities/issues regularly with the Regional.
  • Ensure that all merchandise transfers and consolidations are complete within 3 days.
  • Confirm that all price changes are done regularly and following the company standard.
  • Ensure that the price displayed is consistent with the local competition.
  • Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
-
Protection of Company Assets:

  • Ensure actual inventory on hand matches Retail Pro on-hands through regularly scheduled cycle counts and resolving negative on hands quantities.
  • Ensure bag checks are conducts on all staff when leaving the store.
  • Ensure proper receiving standards are followed.
  • Confirm refunds are checked daily and verified.
  • Store security system is updated and conducts monthly alarm sensor testing.
  • Follow proper closing procedures and lock down.
  • Work with Loss Prevention to share possible theft/shrink issues with the stores via intranet.
-
Leadership:

  • Assistant in recruitment, interview and final selection of all department associates.
  • Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
  • Participate in annual performance evaluations for department associates; make promotional and merit increase recommendations based on performance.
  • Execute disciplinary procedures fairly and document corrective action properly.
  • Create new hire's training schedule and follow the Training Checklist with all new hires in department.
-
Financial Analysis:

  • Utilize the tools provided, including merchandising statistics, margin analysis, Vanson, and headcount reports to identify areas of opportunity to improve sales, margins by department, and conversion rate.
-
Manage and Develop Associates and Teams:

  • Be actively involved in the hiring and training of all staff.
  • Conduct the orientation program for all staff prior to working retail floor, including completion of the new hire Yardage book.
  • Monitor staff adherence to company policies and procedures.
  • Follow the disciplinary process consistently and fairly with all staff.
  • Accurate maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
  • Perform annual performance reviews with all employees.

SKILLS, EDUCATION, COMPETENCIES:

  • Post secondary education or equivalent
  • 35 years' progressive experience in retail supervisory

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