Service Representative
2 weeks ago
Service Representative (Weyburn SaskTel Store)
Location:
Weyburn, Saskatchewan
Number of Positions:1 permanent part time
Salary:
$25.84/hour (Base salary plus an opportunity to earn a yearly sales incentive commission of $6,944)
Closing Date:
May 12, 2023
Position Overview
As a Service Representative you will sell all types of products and services in our Melfort SaskTel Stores.
Your goal is to offer a positive customer experience by identifying the customer's needs and requirements, recommending solutions to benefit the customer and finalizing the sale.
You will be responsible for handling a variety of customer inquiries and you must be comfortable working in an environment that has a strong sales focus.
Key Responsibilities
- Persuasively promotes the sale of products and/or services in a competitive environment in order to meet sales targets.
- Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
- Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
- Develops and maintains a knowledge of SaskTel's products, services, systems, and pricing options.
- Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
- Arranges customer security deposits, and handles cash and payments.
- Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
- Participates in sales campaigns and retention activities on an initiated and/or demand basis.
- Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
Qualifications
- Previous sales experience and a proven sales track record.
- Excellent communication skills and the ability to deal effectively with others.
- Knowledge of SaskTel's products and services.
- Demonstrated ability to perform multiple tasks.
- Keyboarding skills of 20 WPM.
- Analytical, problem solving and decisionmaking skills.
- Ability to plan and organize in a selfdirected and public environment
- Ability to work under continual pressure and demonstrate the flexibility to work in a constantly changing environment.
- Successful completion of prescribed training courses.
Testing Information for the Position
- Our online test is administered through our testing company called ESkills. This is a multiple choice test that is used to measure your sales ability and customer service skills. Please take note that some sections are timed.
- During the interview you will be asked to complete a face to face sales simulation with the hiring managers. More details will be provided to you about this step of the process.
- Recent, workplace supervisory references will be a requirement before coming to an interview so please have references available for us to contact.
- If you are offered a position at SaskTel, we will require an acceptable criminal record check
About SaskTel
**_
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