Order Desk/customer Service Representative

1 week ago


Richmond Hill, Ontario, Canada Profile Wine Group Full time

Order Desk/Customer Service Representative

Core Responsibilities:

  • Provide exceptional customer service to both internal and external clients; providing efficient and effective resolutions to customer enquiries and all order issues
  • Validation & immediate processing of customer credits for returned products
  • Maintenance of customer information in company database; inputting new and updated information & editing current information when applicable
  • Ensure adequate delivery driver staffing levels to support fluctuating delivery requirements and seasonality impacts
  • Plan & organize daily delivery logistics for all drivers & couriers
  • Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate, timely and complete manner
  • Preparation of various inventory reports to senior management
  • Ensure timely execution of administrative responsibilities

Education & Experience:

  • Minimum of 3 years Order Desk/Customer Service or closely related experience
  • Successful completion of high school diploma or equivalent
  • Industry knowledge and an understanding of LCBO systems and policies is an asset
Skills/Competencies

  • Above average customer service skills including pleasant and professional phone skills, problem resolution, follow through, and attention to detail
  • Ability to multitask and succeed in a fast paced and demanding environment
  • Proficiency in MS office software (Outlook, Word, Excel)

Benefits:

  • Competitive compensation and benefits package
  • Entrepreneurial environment committed to employee success

Benefits:

  • Extended health care
  • Dental care
  • Life insurance
  • Vision care

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person

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