Current jobs related to HR Contact Centre Senior Representative - Kitchener, Ontario - Company 1 - The Manufacturers Life Insurance Company
-
HR Contact Centre Senior Representative
5 days ago
Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly skilled and customer-focused HR Contact Centre Senior Representative to join our dynamic team. As a key member of our AskHR Team, you will be responsible for providing exceptional service to our North American-based employees and retirees, as well as internal HR colleagues.Key ResponsibilitiesProvide prompt and accurate...
-
HR Contact Centre Senior Representative
5 days ago
Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly skilled and customer-focused HR Contact Centre Senior Representative to join our dynamic team. As a key member of our AskHR Team, you will be responsible for providing exceptional service to our North American-based employees and retirees, as well as internal HR colleagues.Key ResponsibilitiesProvide prompt and accurate...
-
HR Contact Centre Senior Representative
2 weeks ago
Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the OpportunityWe are seeking a highly skilled and customer-focused individual to join our North American Human Resources Contact Centre team as an HR Contact Service Representative. In this role, you will be responsible for providing exceptional service to our employees and HR colleagues by handling telephone and email inquiries related to HR...
-
HR Contact Centre Senior Representative
2 weeks ago
Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the OpportunityWe are seeking a highly skilled and customer-focused individual to join our North American Human Resources Contact Centre team as an HR Contact Service Representative. In this role, you will be responsible for providing exceptional service to our employees and HR colleagues by handling telephone and email inquiries related to HR...
-
Senior HR Business Partner
6 days ago
Kitchener, Ontario, Canada ApplyBoard Full timeSenior HR Business PartnerAt ApplyBoard, we're seeking a seasoned Senior HR Business Partner to join our dynamic team. As a key member of our People & Culture department, you'll collaborate closely with senior leadership to drive HR strategies that align with our global company-wide objectives.Key Responsibilities:Partner with senior leadership to understand...
-
Senior HR Business Partner
5 days ago
Kitchener, Ontario, Canada ApplyBoard Full timeSenior HR Business PartnerAt ApplyBoard, we're seeking a seasoned Senior HR Business Partner to join our dynamic team. As a key member of our People & Culture department, you'll collaborate closely with senior leadership to drive HR strategies that align with our global company-wide objectives.Key Responsibilities:Partner with senior leadership to understand...
-
Porsche Centre Kitchener-Waterloo Representative
2 weeks ago
Kitchener, Ontario, Canada Porsche Centre Kitchener-Waterloo Full time**About Us**Policaro Group is a prestigious luxury automotive retailer with a strong presence in the GTA and Southern Ontario. As a recipient of one of Canada's Best Managed Companies in 2023 for the second consecutive year, we are committed to delivering exceptional customer experiences through outstanding service, cutting-edge technology, and a passion for...
-
Porsche Centre Kitchener-Waterloo Representative
2 weeks ago
Kitchener, Ontario, Canada Porsche Centre Kitchener-Waterloo Full time**About Us**Policaro Group is a prestigious luxury automotive retailer with a strong presence in the GTA and Southern Ontario. As a recipient of one of Canada's Best Managed Companies in 2023 for the second consecutive year, we are committed to delivering exceptional customer experiences through outstanding service, cutting-edge technology, and a passion for...
-
Senior HR Business Partner
2 weeks ago
Kitchener, Ontario, Canada ApplyBoard Full timeSenior HR Business PartnerWe are seeking a highly skilled Senior HR Business Partner to join our team at ApplyBoard. As a key member of our People & Culture team, you will play a pivotal role in driving our HR strategies forward, supporting organizational growth, and fostering a culture of excellence and innovation.Key Responsibilities:Partner with senior...
-
Senior HR Business Partner
2 weeks ago
Kitchener, Ontario, Canada ApplyBoard Full timeSenior HR Business PartnerWe are seeking a highly skilled Senior HR Business Partner to join our team at ApplyBoard. As a key member of our People & Culture team, you will play a pivotal role in driving our HR strategies forward, supporting organizational growth, and fostering a culture of excellence and innovation.Key Responsibilities:Partner with senior...
-
Senior HR Business Partner
2 weeks ago
Kitchener, Ontario, Canada ApplyBoard Full timeSenior HR Business PartnerWe are seeking a highly skilled Senior HR Business Partner to join our team at ApplyBoard. As a key member of our People & Culture team, you will play a pivotal role in driving our HR strategies forward, supporting organizational growth, and fostering a culture of excellence and innovation.Key Responsibilities:Partner with senior...
-
Senior HR Business Partner
2 weeks ago
Kitchener, Ontario, Canada ApplyBoard Full timeSenior HR Business PartnerWe are seeking a highly skilled Senior HR Business Partner to join our team at ApplyBoard. As a key member of our People & Culture team, you will play a pivotal role in driving our HR strategies forward, supporting organizational growth, and fostering a culture of excellence and innovation.Key Responsibilities:Partner with senior...
-
HR Business Partner
3 weeks ago
Kitchener, Ontario, Canada University of Waterloo Full timeJob SummaryWe are seeking a highly skilled HR Business Partner to join our team at the University of Waterloo. As an HR Business Partner, you will play a key role in providing strategic HR advice and guidance to senior leaders and employees across the organization.Key ResponsibilitiesProvide Strategic HR AdvicePartner with senior leaders to develop and...
-
HR Business Partner
3 weeks ago
Kitchener, Ontario, Canada University of Waterloo Full timeJob SummaryWe are seeking a highly skilled HR Business Partner to join our team at the University of Waterloo. As an HR Business Partner, you will play a key role in providing strategic HR advice and guidance to senior leaders and employees across the organization.Key ResponsibilitiesProvide Strategic HR AdvicePartner with senior leaders to develop and...
-
Porsche Centre Kitchener-Waterloo Representative
2 weeks ago
Kitchener, Ontario, Canada Porsche Centre Kitchener-Waterloo Full timeAbout UsPolicaro Group is an exclusive luxury automotive retailer with a strong presence in the region. As a recipient of one of Canada's Best Managed Companies, we pride ourselves on delivering exceptional customer service and cutting-edge technology.Our TeamWe are a team of over 500 highly trained and motivated employees who share a vision to redefine the...
-
Porsche Centre Kitchener-Waterloo Representative
2 weeks ago
Kitchener, Ontario, Canada Porsche Centre Kitchener-Waterloo Full timeAbout UsPolicaro Group is an exclusive luxury automotive retailer with a strong presence in the region. As a recipient of one of Canada's Best Managed Companies, we pride ourselves on delivering exceptional customer service and cutting-edge technology.Our TeamWe are a team of over 500 highly trained and motivated employees who share a vision to redefine the...
-
Client Care Centre Manager
3 weeks ago
Kitchener, Ontario, Canada Equitable CA Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Care Centre Manager to lead our team in delivering exceptional client experiences. As a key member of our Individual Operations Management department, you will be responsible for leading a team of Client Care Representatives (CCRs) in providing superior service to our individual insurance...
-
Client Care Centre Manager
3 weeks ago
Kitchener, Ontario, Canada Equitable CA Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Care Centre Manager to lead our team in delivering exceptional client experiences. As a key member of our Individual Operations Management department, you will be responsible for leading a team of Client Care Representatives (CCRs) in providing superior service to our individual insurance...
-
Porsche Centre Kitchener-Waterloo Representative
2 weeks ago
Kitchener, Ontario, Canada Porsche Centre Kitchener-Waterloo Full timePolicaro Group, a renowned luxury automotive retailer, is seeking a Brand Ambassador to elevate the Porsche Centre Kitchener-Waterloo experience.As a Brand Ambassador, you will be the face of our organization, embodying our commitment to exceptional customer service, cutting-edge technology, and a passion for excellence.We offer a comprehensive compensation...
-
Porsche Centre Kitchener-Waterloo Representative
2 weeks ago
Kitchener, Ontario, Canada Porsche Centre Kitchener-Waterloo Full timePolicaro Group, a renowned luxury automotive retailer, is seeking a Brand Ambassador to elevate the Porsche Centre Kitchener-Waterloo experience.As a Brand Ambassador, you will be the face of our organization, embodying our commitment to exceptional customer service, cutting-edge technology, and a passion for excellence.We offer a comprehensive compensation...
HR Contact Centre Senior Representative
3 months ago
Description
The opportunity
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
The North American Human Resources Contact Center AskHR Team has a career opportunity for a customer service oriented individual to join our collaborative and dynamic team.
In the HR Contact Service Representative role, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to our North American based employees and retirees and internal HR colleagues. The Contact Centre responds to inbound calls and emails in regard to HR policies, and programs and provides technical support for the company's HR Systems such as Workday and Compass. As our ideal candidate, your talent is your ability to communicate effectively with people; you are a quick learner with a high energy level and a desire to be part of a dynamic, service-oriented team.
Responsibilities
Provide exceptional service to our employees and HR colleagues by handling telephone and email inquiries with regards to HR policies, programs and HRIS system. Responsible for providing prompt and accurate responses in a clear, consistent and professional manner, within established productivity goals and turn-around times Educate customers at every opportunity on rationale behind policies and Manulife HR self-service tools. Maintain updated knowledge of Manulife's HR policies, programs and procedures Identify streamlining opportunities for continuous improvement Identify trends and patterns of client questions or issues, initiate improvement suggestions or escalate to the appropriate person/department Use the call tracking system to track call received Work hours will be rotating shifts between 8am and 5pm Monday-Friday, overtime maybe required on occasion.What motivates you?
You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking for
Experience within a call center environment is an asset Bilingual in English and in French Understanding of Human Resource policies, procedures and tools is an asset High-comfort working in a fast-paced, high-volume, and ever-changing environment Exceptional technical capabilities, including computer skills, call-center technologies & intranet navigation Good judgment in interpreting and applying HR policies and procedures Superior customer service experience and skills High level of phone confidence and professionalism in interaction with customers Excellent verbal & written communication skills in English and French is required Ability to multi-task, prioritize and meet timelines Ability to handle sensitive and complex information Solid team player Ability to be resourceful, strong research skills #LI-Hybrid
What can we offer you?
Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together. Boundless opportunity
We create opportunities to learn and grow at every stage of your career. Continuous innovation
We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Montreal, QuebecSalary range is expected to be between
$43,800.00 CAD - $73,000.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
