International Logistics Supervisor

1 week ago

Lachine, Canada Day & Ross Full time

You belong at Day & Ross.
Supervisor, International Logistics
Full-time

Florencville, NB - Mississauga, ON, Montreal, QC


The Supervisor, International Logistics is responsible to ensure a positive customer experience in the movement of orders internationally through carrier partners, including ocean liners, air carriers, and/or dray carriers.

Your focus will be on claims-free, on-time service as well as the protection & growth of revenue and margin while meeting and striving to exceed service expectations.


This position works with teams in different countries and there will be requirements to meet and respond on occasion after traditional working hours.


How You'll Help

  • Audit internal work processes to ensure accuracy and timeliness of data
  • Best Practices
  • Monitor customer preset Factor of Satisfaction deadlines. SLA with McCain
  • Monitoring case management to ensure the best customer experience is provided
  • Salesforce
  • Assist with Claim resolution
  • Mitigate additional charges and assist with maintaining the accuracy of carrier information
  • Oversee additional charges and establish root cause and recovery
  • Responsible for the timely, accurate and appropriate escalation of issues
  • Work with manager and customers in order to quickly resolve issues in the most efficient manner
  • Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole
  • Support the Manager, Customer Service and Logistics with aligning people, work practices and systems capabilities to meet business needs
  • Audit regions ensuring appropriate work balance for Logistics Coordinators/Logistics Specialists
  • HR responsibilities
  • Other related duties as may be required

Your Skills & Experience:

  • Postsecondary education, preferably in business or international logistics
  • A suitable combination of postsecondary education and experience may be considered
  • Previous experience in international, ocean and/or air logistics an asset.
  • A suitable combination of postsecondary education and experience may be considered
  • Exceptional customer service and relationship management skills
  • Highly selfmotivated and positive attitude
  • Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
  • Strong Computer skills, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Sales Force and Cargowise an asset; the ability to learn new programs
  • Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
  • Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment
  • Ability to work independently and to collaborate with others to meet customer expectations
  • Ability to identify efficiency opportunities and to execute the ideas
If you're chosen for the role, you'll be asked to provide reference and criminal background checks before employment. You'll only be contacted if you're selected for an interview.

About Day & Ross


From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America.

With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we've been recognized as one of Canada's Best Managed Companies. We've also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

  • As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values._

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Tuition reimbursement
  • Vision care
  • Wellness program

Experience:

- logistics: 1 year (preferred)

Work Location:
In person

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