Billing Analyst
2 weeks ago
Affiliation:
MoveUp Customer Service
Employment Status:
Full-Time Temporary
Salary:
$21.73
Temp Duration: 7 months
Workplace Flexibility:
No
Posting End Date:
Open until filled
As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.
As one of BC's Top Employers with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow.
Join us, and together, let's shape a brighter future for B.C.Responsibilities
- Identifies, resolves and processes payment issues through the on line system including unidentified and misapplied payments; initiates payment transfers and contacts financial institutions and collection agencies to obtain/provide payment information.
- Processes account adjustments including payment and balance transfers, refund cheques to customers with final credit balances or large active credit balances.
- Investigates meter/billing discrepancies/errors, determine if fieldwork is required and initiates applicable course of action; provides follow up with customer; ensures accuracy of meter information for completed work orders including all required data is entered prior to meter exchanges, switch meters and pressure changes.
- Initiates the withdrawal of pre authorized payments and returns via an electronic interface.
- Downloads payment processor data and balances payments received from payment processing agents to ensure that payments processed have been included in daily processing
- Processes requests for tax exemptions for GST, PST, ICE Levy, Carbon Tax and Franchise Fees, ensuring correct documentation is received, calculates adjustments and updates master data to reflect exemption reasons.
- Analyzes and processes billing dispute requests from the contact centre on a timely basis.
- Utilizes designated systems to prepare and process billing information; enters and maintains customer direct debit banking details, reviews EPP out of tolerance exceptions and adjusts installment amounts, processes program application requests, enters and maintains information received via forms or written requests.
- Processes online customer payments, payment reversals, refund requests, account adjustments including payment and balance transfers, program rebates, and transaction reversals.
- Performs other related duties as required.
- Grade 12, supplemented by courses in customer relations, business communications and office practices, completion of 1 business course plus 1 year recent, related experience or an equivalent combination of education, training and experience
- Fast and accurate keyboarding/data entry skills
- Knowledge of billing and/or metering in order to perform calculation for various rate schedules, taxes and fees.
- Demonstrated analytical skills and judgment to determine most appropriate action to resolve billing problem
- Demonstrated ability to utilize a customer focused approach to handling difficult customer interactions, resolving problems and building customer relationships.
- Demonstrated ability to communicate clearly and effectively both verbally and in writing
- Demonstrated ability to utilize software applications in use in the department
- Demonstrated ability to prioritize and complete work within demanding work schedules
- Demonstrated interpersonal and communication skills including the ability to respond to difficult and demanding customers (internal or external) with tact while enforcing company policy or procedure.
To learn more about the recruitment process with FortisBC, the You're Applying. What now? page for additional information.
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