Southeast Wellness Lodge Manager

7 days ago

West St Paul, Canada Southeast Resource Development Council Corp. Full time

Established in 2021, Shawano Management (registered tradename for MANITOBA LTD) is a wholly owned subsidiary of Shawano Wapunong Investments Corp.

(SWIC). Shawano Management oversees the day-to-day management of Southeast Wellness Lodge (a facility with 73 guest rooms and along with restaurant/catering services located at 225 Masters Avenue in the RM of West St. Paul.


We are looking to hire a full time Manager to join our organization whose primary duty is to provide our guests with a superior experience and manage all the components required to make that happen.


What is expected of me in this role?

Responsibilities:

  • Reports directly to the Board of Directors.
  • Manage inbound and outbound correspondence and requests with guests and referral sources.
  • Ensure maximum client and guest satisfaction by providing overall highquality hospitality service
  • Work with the leadership team to develop and implement new guest experiences and opportunities to enhance brand image and increase sales.
  • Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions;
  • Assist in preparing annual budget, sales and revenue forecasts.
  • Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
  • Supervising staff members and communicating the importance of customer satisfaction.
  • Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
  • Responsible for developing the strategy and leading the execution of strategic marketing initiatives.
  • Managing administrative and logístical aspects of the medical receiving center.
  • Coordinating multiple schedules and details with various contacts internally and externally, anticipating possible issues and resolving them proactively
  • Maintaining a high standard of customer service according to company operating procedures.
  • Attending to any complaints logged by guests in a professional and timely manner.
  • Performing monthly evaluations of staff members according to performance and participation.
  • Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review.
  • Working with the human resources department to recruit and train new personnel.
  • Determining the future goals of the by studying market trends and working with the marketing team.
  • Develops and manages changing priorities and timetables in response to changing human and financial resources and conditions
  • Complete periodic reports as required by the board of directors.

Qualifications/Requirements:

  • Bachelor's degree in hospitality management, business or relevant field.
  • At least 5 years of experience working in the hospitality industry.
  • Exceptional knowledge of standard hospitality practices and procedures.
  • History of establishing effective working relationships with internal and external stakeholders.
  • Has a strong knowledge and awareness of Indigenous history and culture.
  • Demonstrated experience in working with Indigenous people.
  • Ability to effectively communicate and liaise with Indigenous communities and organizations
  • Excellent managerial skills and the ability to lead, motivate, and communicate with staff members.
  • The ability to work well under pressure in a fastpaced environment.
  • Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.
  • Ability to keep the business focused on priorities.
  • Detail oriented, organized, and able to juggle multiple tasks and timelines.
  • Strong budget planning and reporting experience.
  • Knowledge of project and hospitality management software will be preferred.
  • Exceptional time management and crisis management skills.
  • Excellent ability to build relationships with a variety of personality types.
  • Proficient use of various officebased software including Microsoft Office (Word, Excel, and Power Point), online videoconferencing platforms (Zoom, Microsoft team).
  • Proven ability to analyze revenue reports including forecasting and scheduling.
  • A welldefined sense of diplomacy, including solid negotiation and conflict resolution skills.
  • Ability to work within a flexible schedule to accommodate the medical receiving center's events and activities.
  • Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation.

Condition of Employment:

  • Proof of Vaccination.
  • Must have and maintain a valid driver's license and a reliable vehicle.
  • Criminal Record Check (includes Vulnerable Persons Check)
  • Child Abuse Registry Check
  • Adult Abuse Registry Check

What We Offer:

  • Flexible work environment
  • Competitive compensation & great employee benefits
  • Training and development programs
  • Corporate responsibility & sustainability
  • Extended Health, Dental, Vision Care effective hire date.
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