Bi-lingual Front of House Management

2 weeks ago

Hamilton, Ontario, Canada August 8 Restaurant Full time
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Company Description_

August 8 was originally established in 2008 and its first location opened in downtown Hamilton, Ontario.

As a new concept of dining, it was recognized as the first restaurant of its kind in the area to bring the finest aspects of both Cantonese-style dim sum & Japanese cuisine.

Now, we have expanded to 7 locations across the Greater Toronto Area.
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Job brief_
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Responsibilities_

  • Directly responsible for the FOH team, ensuring their adherence to August 8 company policies regarding employment, operational procedures, and health & safety.
  • Operates shift with a growth mindset, increasing sales and guest retention.
  • Leading, coaching and developing the FOH team in fulfilling the steps of service and all duties both prior to and after service.
  • Handles guest issues regarding the dining experience with genuine concern and sincere effort.
  • Oversee that all opening and closing duties of the restaurant are completed correctly and that cleanliness and maintenance are maintained.
  • Flowing the online orders whenever they come in
  • Assist in the reduction of operational costs including inventory, supplies, and labor.
  • Placing orders with our suppliers, through various channels, at an appropriate level that reflects current or expected business volume.
  • Accountable for accurate daily sales reporting.
  • Enforce and monitor all health, safety, and sanitation standards in their area.
  • Handle guest complaints according to the provided guidelines.
  • Other duties assigned.
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Job Terms_

  • Job Type: Permanent Fulltime
  • Work Location:
Hamilton as training spot or initial workplace and can be flexible to nearby locations

  • Shift Requirement: Must be flexible for afternoon shifts, 6 days a week
  • Compensation: Considerable package with Hourly Pay(during rotation period) + General tips
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Qualifications_

  • Own previous experience in food service or hospitality industry is a strong asset
  • Ability to work well under pressure in a fastpaced environment.
  • Strong communication and interpersonal skills to effectively interact with customers and staff members.
  • Knowledge of cash handling procedures and basic accounting principles
  • Ability to multitask and prioritize tasks effectively.
  • Having food handler certificate is a strong advantage
  • Proficiency in both English and Chinese(Mandarin or Cantonese) language skills is a plus

Job Types:
Full-time, Permanent

Pay:
From $16.55 per hour

Expected hours:
per week

Benefits:

  • Discounted or free food
  • Onsite parking
  • Store discount

Supplemental pay types:

  • Bonus pay
  • Tips

Experience:

- hospitality: 1 year (preferred)

Language:

  • Mandarin or Cantonese (preferred)

Work Location:
In person

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