Financial Customer Service Representative

2 weeks ago

London, Ontario, Canada Bill Gosling Outsourcing Full time
Amazing organizations don't just happen

Vision, strategy and innovation come to life through execution.


Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.


  • Full-Time
    Opportunities:
-
Competitive Salary:

-
Hybrid work environment:

-
All equipment will be provided by us:


  • First Day of orientation will be onsite
Bill Gosling Outsourcing is currently looking for a
Financial Customer Service Representative to add to our team.

WHAT YOU WILL DO

As a Financial Customer Service Representative, you will:

  • Negotiate payment terms and arrangements, where applicable
  • Familiarize yourself with finance products, marketplace lending, and personal loan products to be able to assist with a wide range of inquiries
  • See and understand trends, collate data, and escalate issues to Customer Experience Management
  • Multitask and switch from written to verbal correspondences/inquiries seamlessly
  • Outbound calling to customers that have recently inquired about personal loans

WHAT WE OFFER:

  • Salary
- $16.00/hour

  • Hybrid work environment (minimum 1 day a week in office to multiple days in office based on clients' needs)
  • Health & Dental Benefits are available after an initial waiting period
  • Discounted Corporate GoodLife Memberships
  • Casual Dress Code
  • An amazing work culture where you can learn and grow
  • A great work culture where you can learn and grow
  • 3 weeks Mandatory Training
    :Monday Friday 9:00 a.m.
    to 5:30 p.m.

4th week**:

1:00 p.m.
to 9:30 p.m**.**:

  • Regular Hours of Operations: 12:00 p.m.
    to 11:00p.m

Open availability is required through hours of operation

WHAT WE ARE LOOKING FOR:

  • Strong written & oral communication skills
  • Flexible and able to work in a dynamic environment of rapid change in procedures and prioritization
  • Familiarity with personal loan products and financial services (interest rates, amortization, credit bureau reporting, etc.)
  • Experience working with others in a collaborative environment, encouraging others, and demonstrating the desire to help others succeed.

WHO ARE WE

  • Bill Gosling Outsourcing provides business solutions to our clients with various services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call _center _industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._


We provide career opportunities in Customer Service and Sales, with various shifts and full-time hours in our state-of-the-art call center.

We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

Office Location:
London

Located in:
Citi Plaza

355 Wellington St Unit 225

London, Ontario

N6A 3N7

CHECK US OUT FOR YOURSELF

  • Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence._

Job Types:
Full-time, Permanent

Salary:
$16.00 per hour

Schedule:

  • 8 hour shift

Work Location:
Hybrid remote in London, ON N6A 3N7

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