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Customer Care Centre Operator
3 months ago
a community
a partnership
a team
You'll experience them all at London Drugs.
As one of Canada's fastest-growing and most successful retail chains, we know what it takes to build a satisfying career.
We are seeking innovative, customer focused people to join our team Our Head Office in Richmond BC currently has opportunities for:Customer Care Centre Operators
The Customer Care Centre Operator is responsible for answering and redirecting all incoming calls pertaining to customer general inquiries, escalated Customer Service calls, customer enquiries for our online website, as well as our photo lab site and online job board.
The Customer Care Centre Operator will direct calls to the appropriate store or department as well as resolving customer enquiries or concerns to the best of their ability over the phone.
In addition, this position provides receptionist switchboard coverage and is responsible for the data input, reporting, and distribution of reports on customer responses.
If you have superior customer service experience, the ability to work with a sense of urgency, combined with excellent communication skills (good listener, patient, and articulate), then we have the opportunity for you to excelWe offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience, and a comprehensive benefits program including:
- Comprehensive medical, dental, prescription drug and vision coverage available with service for you and your family (Ensuring you and your family are taken care of)
- Company matched RRSPs (Helping you plan for your future)
- Employee Discount Program (Sharing our success)
- Ongoing In-House Training & Education Courses (Lifelong learning)
- Employee Family Assistance Program (Free confidential counselling)
- Employee Recognition Program (Tangible rewards for great work)
- Community Involvement (Giving back to our communities)
If you possess the necessary skills and expertise and would like to join an exciting team of professionals,
- We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services._
