Techedge Center Coordinator

2 weeks ago


Calgary, Alberta, Canada Patterson Full time

Patterson isn't just a place to work, it's a partner that cares about your success.


One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture.

Professional growth abounds in this motivating environment.

We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.


Job Summary:


As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service.

The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.


Essential Functions:

  • Triages calls and inquiries from customers.
  • Assigns and schedules service requests from clients or company personnel.
  • Manages resources efficiently and effectively for all scheduled service.
  • Monitors service orders assigned to technicians.
  • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
  • Reconciles various CRM reports on a monthly basis.
  • Works closely with the Branch Procurement Specialist(s) with resource and project planning.
  • Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
  • Performs other service coordinator duties as assigned.

Job Qualifications:

  • High school diploma or any other relevant experience.
  • Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
  • Has strong organizational and multitasking skills, demonstrates sound judgment and excellent decisionmaking abilities, and shows a great attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • 13 years' experience in dispatching.
  • Previous working experience with project or resource coordination.
  • Bookkeeping/accounting experience preferred.
  • Mastering Microsoft Office Suite 36
  • Excellent communication skills, both written and verbal in English.
  • Knowledge of SAP platform is an asset.
  • Knowledge of the dental industry is an asset.


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