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Automotive Service Advisor
3 months ago
Job Description:
Job
Description About Clutch:
We're on a mission to reinvent the way people buy, sell, and own cars.
Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere.
Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee..
and that's just the beginning.Named two years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50TM and Fast 500TM lists, we're looking to add curious, hard-working, and driven individuals to our growing team.
Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island.
Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90.To learn more, visit About the Role:
As a key player, you'll focus on ensuring our customers remain satisfied and loyal after purchasing a car by delivering outstanding support and assistance.
Picture yourself as the hero who ensures every customer leaves with a smile. You'll tackle their inquiries, concerns, and post-vehicle delivery issues promptly and with a focus on their complete satisfaction.What You'll Do:
Respond to post-sale inquiries and escalationsCollaborate cross-functionally with mechanics, detailers, finance, and logistics to ensure customer resolutions are delivered efficientlyWork to resolve real-time customer issues with a sense of urgency, exercising good judgment, negotiating skills, and creativity to resolve ticketsMulti-task competing priorities: taking incoming customer calls, arranging repairs/returns, conducting customer follow-ups, responding to emails etc.
Automotive experience (dealership, OEM) strongly preferredCar knowledge, including an understanding of automotive systems, mechanical issues and maintenance practicesOutstanding communication skills, both written and verbalSound Judgement, Problem-Solving Skills, and meticulous attention to detail Comfortable in a fast-paced environment and able to juggle a large number of customers and systems at a timeCustomer-focused, patient, with a passion for delivering exceptional serviceProficiency in using customer service software and toolsStoked about disrupting and redefining an age-old industry and a drive to win2-3 years of customer service experience Why you'll love it at Clutch:Autonomy & ownership create your own path, and own your workCompetitive compensationHealth and dental benefitsLots of opportunities for growth Please note this role is on-site in Etobicoke (not hybrid), you must be comfortable working on-site.
This role is Full-time. Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.If you require accommodation at any stage of the interview process, please email Job ID:
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Clutch Technologies Inc.
