Technical Implementation Specialist

6 days ago


Canada Autocorp Technologies Inc. Full time

Company Name, a B2B Fin-tech SaaS company, is transforming auto finance with innovative tools that revolutionize how online car buyers engage with credit & finance. They have empowered numerous dealers in Canada with a smoother customer journey. The company is partnered with Equifax, Canada Black Book, and other industry leaders to expand its reach. They value excellence, continuous improvement, and a results-oriented approach. Currently, they are looking for a highly motivated Bilingual Client Onboarding & Implementation Specialist (French & English) to drive client adoption of their products.

Your Impact:

  • Lead the technical implementation for new and existing clients, managing setup, configuration, and integrations.
  • Collaborate with internal teams for client training and onboarding.
  • Develop onboarding plans with Senior Management to ensure timely milestones.
  • Handle first-level support tickets by diagnosing and resolving issues promptly.
  • Keep clients informed on ticket resolutions and progress, ensuring satisfaction.
  • Work with webmasters to oversee installations and address technical issues.
  • Conduct Quality Assurance tests on client websites for seamless integration.
  • Ensure a premium customer experience, identifying and resolving issues during the QA process.
  • Act as a technical link between clients, Client Success Managers, and tech teams.
  • Contribute to creating an implementation and support playbook.
  • Gather feedback to improve implementation and support processes.
  • Stay updated on industry trends and best practices.
Requirements
  • Proven experience in client onboarding and technical support in SaaS companies.
  • Strong technical skills and problem-solving abilities.
  • Excellent communication and organizational skills.
  • Ability to manage multiple projects simultaneously.
  • Knowledge of the automotive industry is a bonus.
  • Detail-oriented and organized.


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