Scrum Master

2 weeks ago

Burnaby, British Columbia, Canada Pacific Blue Cross Full time
Pacific Blue Cross has been British Columbia's leading benefits provider for 80 years. We are an independent, not-for-profit society with strong roots in BC's health care system.

Together with our subsidiary BC Life, we provide health, dental, life, disability and travel coverage for approximately 1.5 million British Columbians through employee group plans and through individual plans for those who do not have coverage with their employers.

We are fueled by a commitment to keep health care sustainable for all British Columbians.

Through our Community Connection Health Foundation, we also provide funding to community organizations with a focus on alleviating mental illness and chronic disease.

We're interested in finding people who want to make a difference and who will take advantage of every opportunity to build a career with us.

Pacific Blue Cross offers an attractive compensation and benefits package, fitness programs, and an onsite gym and cafeteria. Our workplace culture values health and wellness, continuing education, environmental sustainability and giving back to the community.

We are currently recruiting for a Scrum Master to join our IaTs team This is a permanent, full-time role, and will

require working from both, office and home (hybrid).

Job Summary


Under the broad managerial direction of the Director, Delivery Services and Senior Project Manager, coordinates the work of multiple cross functional teams working within the Scaled Agile Framework methodology to ensure the effective execution and delivery of program, product and service objectives.

Represents assigned multi-functional teams in Scrum meetings and facilitates the smooth flow of information to address dependencies, risks and impediments affecting optimal team delivery.

Collect and manage measures to support tracking and optimization of PBC Delivery practices.

Provides regular updates to Business Owners on team metrics, facilitates planning events and make recommendations concerning team capacity to deliver on stakeholder expectations.


Job Duties

_Agile Team Facilitation _
Within the vision, roadmap and work backlog established by the Director, Delivery Services, coordinates the work of multiple cross functional teams working within the Agile methodology through adherence to the standardized procedures and tools to ensure the effective execution and delivery of program, product and service objectives by:

  • resolving interpersonal conflicts and actively pursuing options for individual team member growth and development; escalates continuing performance challenges to IaTS Managers for follow up action;
- encouraging continuous improvement in team approaches to quality, predictability, workflow and speed of delivery;
- tracking, maintaining and reporting on team performance related to quality, predictability, delivery times and achievement of business objectives;
- consulting with the Director, Delivery Services at the outset of team initiatives to provide input on the refining and sizing of features and enablers for each program increment based on an assessment of team capacity, and to gain awareness of the product work backlog;
- determining and documenting security setup requirements through analysis of user screens, data access requirements and business functions; sets up security parameters to control screen and data access based on business requirements;
- designing preliminary screen layouts, mock ups, storyboards and report layouts;
- creating and updating documentation such as design specifications, business rules and report generation requirements;
- preparing and leading presentations to the team to communicate requirements and provide sufficient information to plan, design, test, execute and deliver enhanced or new products/services to the business;
- confirming outcomes with business owners;
- contributing to the development of cost-benefit and ROI analyses by identifying required information at business stakeholder or team member request, running extracts, and interpreting impact of different alternatives based on extracted information;
- researching software and hardware product or services, assessing feasibility and compiling resource estimates;
- mapping current processes;
- analyzing the effectiveness of existing products/service including business processes, work flow, process overlaps, bottlenecks, sources of delay, error potential, decision points and cycle times;
- investigating user-identified production incidents or other events through review of data set-up, user procedures applied prior to the incident, existing system capabilities and enhancement history, file requirements and system interdependencies;
- consulting with stakeholders to document requirements and identify and compile all information required to fully communicate business requirements for enhanced or newproduct/service solutions to the development team;
- facilitating Agile team planning sessions for each program inc

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