Client Ambassador

2 weeks ago

Montreal, Quebec, Canada Banque Laurentienne Full time
Montreal- Customer servicePart Time May 2024
Laurentian Bank. Seeing beyond numbers

Seeing beyond numbers
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.

Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.

We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

  • This role sits within Laurentian Bank.
  • The Customer Experience Ambassador ensures that we connect with our walkin customers, meet their expectations and exceed them by providing quality and efficient customer service. He/she plays a key role in bringing customers into the advisory loop and is required to make simple sales of transactional products. He/she ensures that customers are listened to, that their questions are answered or referred to the right place, regardless of their origin or assignment. He/she is also responsible for the daytoday compliance responsibilities of the branch from a transactional perspective.

Qualifications- Completed high school diploma- Relational skills focused on customer service

  • Propensity to provide prompt and efficient customer service
  • Strong work organization and priority management skills
  • Strong communication skills (in person, by phone and in writing)
  • Thoroughness and attention to detail
- «
Qualifications requises

  • Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.
»
What Laurentian Bank has to offer you:


The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

  • The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
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Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
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Work model: We prioritize a hybrid work model based on business needs.
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Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
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Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
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Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.

  • Group insurance and pension: We offer a competitive insurance program based on your family's needs and a defined contribution pension plan to help prepare for your future.
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Financial benefits:As a Laurentian Bank employee, you're also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.


We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority.

Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.
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