Assistant General Manager
1 week ago
Job Number
Job Category Rooms & Guest Services Operations
Location Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.
Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
Builds relationships with key customers and is involved in the sales process.CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Assisting the Operational and Financial Management of the Property
- Verifies that all brand standards are being maintained in each area of the property.
- Verifies that all team members meet or exceed all brand requirements.
- Manages the operation of the all property departments.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Verifies that a viable key control program is in place.
- Maintains current licenses and permits as prescribed by local, state and federal agencies.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Complies with all corporate accounting procedures.
- Performs required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
- Stays readily available/approachable for all employees.
- Extends professionalism and courtesy to employees at all times.
- Leads by example demonstrating selfconfidence, energy and enthusiasm.
- Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
- Sets clear performance expectations with the General Manager.
- Assists team supervisors with constructive coaching and counseling.
- Solicits feedback for continuous improvement.
Managing the Guest Experience
- Extends professionalism and courtesy to guests at all times.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Assists employees in understanding guests everchanging needs and expectations, and how to exceed them.
Conducting Human Resource Activities
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Takes proactive approaches when dealing with employee concerns.
- Verifies that property hiring practices comply with I9, and EEO requirements and strives for a culturally diverse work place.
The salary range for this position is $64,000 to $79,000 annually.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
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