Manager, Customer-Ecommerce

2 weeks ago

Toronto, Ontario, Canada KPMG-Canada Full time
Overview

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?

The KPMG Customer and Digital Services Practice is growing in Toronto and we are expanding our team to meet the needs of our clients in the area of e-commerce.

If you have consulting experience, value culture and client value above all, have delivered e-commerce strategy and platform implementations, we want to hear from you.

We are looking for experienced consulting leaders who want to be part of part of making KPMG 'the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations'. If you have experience in the areas of: e-commerce strategy, UI/UX design, platform selection, and/or implementations for B2C and B2B organizations we'd like to meet you.

What you will do

In this role you will be a key team member of our growing e-commerce practice. You will bring your experience from successful e-commerce design and implementation projects to help clients shape their e-commerce offering, being primarily responsible for the technical platform design and implementation. You will lead the analysis to define functional, UI/UX, and technical requirements and develop the implementation program for the client's chosen e-commerce platform (Shopify, BigCommerce, Adobe, Salesforce, etc). We are looking for an e-commerce architect who relishes designing and building amazing digital experiences, combining the art of design with the art of technology delivery.
This role is about sales, delivery and practice development.Business development: you will support the marketing and support of winning the trust of clients resulting in sold work;Team and project management: you will lead a team of high performers, maintain strong client relations and shape the deliverable of outstanding work products;Practice development: you will create followership and can support recruiting, marketing and practice administration as required.You will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value. You will also be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods and frameworks anywhere.

What you bring to the role

5 - 10 years experience delivering client service excellence;3+ years of relevant experience in working with one or more e-commerce platforms at a professional services firmHave worked in 1-2 of the key industries we serve: Financial Services, Retail, Consumer Products and Government;Experience in delivering project based, milestone driven work;Experience as an e-commerce consultant, support the development of user stories and requirements to support software implementation projectsCuriosity and interest in developing your knowledge of eCommerce platforms capabilities and help assess the best choice for a client's needsAn ability to collaborate with the UX and UI design teams to produce front-end user experiencesAn understanding of systems integration / architectureAwareness of the key components and vendor platforms of an e-commerce architecture such as CMS, PIM, OMS, engagement, fraud, etcCapability to guide the development compelling proposals and deliverables in logical and creative ways;Able to prepare for and deliver presentations and facilitate workshops with experience doing so to senior level audiences.Joining our team means you have achieved a high bar. You will be valued, fulfilled and proud of where you work. If you have big plans, this opportunity will match. KPMG Customer - the clear choice

Providing you with the support you need to be at your best

For more information about KPMG in Canada's Benefits and well-being, click here.

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing or by calling , Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.

  • Manager, Customer-ecommerce

    2 weeks ago

    Toronto, Ontario, Canada KPMG Full time

    Overview:At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?The KPMG Customer and Digital Services Practice is growing...

  • Ecommerce Manager

    2 weeks ago

    Toronto, Ontario, Canada Kit And Ace Full time

    Director of eCommerce Location Vancouver,BC :At Kit and Ace, the rhythmic beat of Optimism unites and drives us. This beat shapes our clothing, retail experiences, community partnerships, and forms the heart and soul of our culture. We're on the lookout for a seasoned Director of eCommerce to lead our digital team at Kit and Ace. Reporting to the Chief...

  • Ecommerce Manager

    2 weeks ago

    Toronto, Ontario, Canada Dyson Full time

    Summary:Salary:CompetitiveTeam:E-CommerceLocation:Canada - Toronto OfficePURPOSE OF POSITIONThe eCommerce Manager will be working on the Canadian Direct/eCommerce team, with focus on delivering a best-in-class online product and shopping experience on They will be responsible for both supporting the strategy and owning the execution that drives maximum...

  • Ecommerce Operations Manager

    2 weeks ago

    Toronto, Ontario, Canada University of Toronto Press Full time

    Here's what you'll be doing....Support continued retail growth and ensure high customer satisfaction. You'll focus on the execution of front-of-house eCommerce operations and manage the operational processes while diligently driving continuous improvement.The role will focus on two main functions: fulfilment processes (including order processing, order...

  • Ecommerce Manager

    2 weeks ago

    Toronto, Ontario, Canada Cabot Link at Inverness Limited Partnership Full time

    Title:Ecommerce ManagerReports to:VP, Commercial StrategyLocation:TorontoAbout Cabot:Cabot is the developer and operator of a diverse collection of residential, resort, golf, and master-planned communities. The portfolio includes the renowned Cabot Cape Breton in Nova Scotia, with two acclaimed World Top 100 courses (Cabot Cliffs #10 and Cabot Links #39) and...

  • Product Manager, Ecommerce

    2 weeks ago

    Toronto, Ontario, Canada Global Payments (Beamery) Full time

    Description:The Product Manager, Ecommerce operates as a strategic thinker, capable of owning and driving key initiatives for the Global Product organization and their key stakeholders.This role will report to Sr. Director, Omnichannel Product Strategy and Commercialization, and will be primarily focused on the digital/ecommerce pillar of our product arsenal...

  • Director Ecommerce

    2 weeks ago

    Toronto, Ontario, Canada Hush Blankets Full time

    Company DescriptionHush is a true Canadian company that was founded in 2017 with one product offering, the Classic Weighted Blanket and has since grown to offer several products. At Hush, we are a small and highly collaborative team that works with one another seamlessly to enhance the customer experience.Our mission is simple:we want to help people reclaim...

  • Enterprise Regional Sales Manager

    2 weeks ago

    Toronto, Ontario, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...

  • Ecommerce Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Avery Dennison Smartrac Full time

    Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers....

  • Ecommerce Lead

    2 weeks ago

    Toronto, Ontario, Canada Mine & Yours Full time

    The Ecommerce Lead is responsible for the day to day operations of Ecommerce in Toronto. The Ecommerce Lead is responsible for full day to day leadership of the Ecommerce Associates. They ensure our clients receive a fast & incredible Ecommerce experience and they run the day to day Operations like a well oiled machine. The Ecommerce Lead is responsible for...

  • Product Manager, eCommerce

    2 weeks ago

    Old Toronto, Ontario, Canada Rakuten Kobo Inc. Full time

    Scam Alert: Rakuten Kobo will never ask you to pay or deposit any money as part of working with Kobo. Similarly, Kobo will never ask in an email or online for your banking information or any government information about you, such as social security information. If you encounter these fraudulent attempts, please send an email to [kobo-security] with the...

  • eCommerce Platform Specialist

    2 weeks ago

    Toronto, Ontario, Canada Nharo Africa Full time

    We have a passion for culture and a strong brand within our space. You are highly organized with a hands on approach to inventory. You are Social Media Savvy and know how to build a following and market products. QualificationsProven experience in managing social media, ecommerce platforms and driving online salesKnowledge of best practices in ecommerce,...

  • Manager, Ecommerce Merch

    2 weeks ago

    Toronto, Ontario, Canada CT Corporation Full time

    What you'll doThe Manager, eCommerce Merchandising will be an integral role in impacting objectives for our eCommerce business across all banners. Acting as a key liaison with cross functional teams including Site Merchandising, Product Content and IT, a key accountability of the role will be the execution of e-comm strategies and overseeing a team that...

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Carbon, Inc. Full time

    We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We recently raised $66...

  • Ecommerce Merchandising Manager

    2 weeks ago

    Toronto, Ontario, Canada SkiptheDishes Full time

    The eCommerce Merchandising Manager is accountable for the entire financial and merchandising performance of the assigned business portfolio. The primary mandate of this role is to deliver business growth through new user trials and conversion through merchandising management. Key performance metrics include Order Volume and Frequency, AOV, GMV, GM, Item...

  • Ecommerce Website Specialist

    2 weeks ago

    Toronto, Ontario, Canada Hush Blankets Full time

    Company DescriptionHush is a true Canadian company that was founded in 2017 with one product offering, the Classic Weighted Blanket and has since grown to offer several products. At Hush, we are a small and highly collaborative team that works with one another seamlessly to enhance the customer experience.Our mission is simple:we want to help people reclaim...

  • Ecommerce Operations Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Mosaic North America Full time

    Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S. and Canada. Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for...

  • Assistant Customer Service Manager

    2 weeks ago

    Toronto, Ontario, Canada University of Toronto Press Full time

    Here's what you'll be doing....Support the Customer Service Manager in running the front-end customer service team to ensure outstanding customer service. The role will focus on the operational execution of front-of-house operations. You will champion customer success for all retail customers; actively participate in daily store operations and provide...

  • Ecommerce Marketing Manager

    2 weeks ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    We're hiring We're looking for a full-time E-Commerce Manager to join our growing team, reporting into our Director of Marketing. In this role, you will lead our online sales strategies and drive our e-commerce business to new heights. This role is responsible for optimizing the user experience, increasing online sales, conversion rates and AOVs, overseeing...

  • Ecommerce Specialist

    2 weeks ago

    Toronto, Ontario, Canada Nudestix Full time

    The Brand:Nudestix is a global fast growing, entrepreneurial color cosmetics brand founded by beauty veteran Jenny Frankel and her two daughters, Taylor and Ally Frankel.Nudestix offers a collection of easy-to-apply, no fuss multipurpose Stix in nude shades. The brand's motto "go nude but better" emphasizes the "less is more" philosophy of using makeup to...