Member Relations Advisor

2 weeks ago


Mississauga, Ontario, Canada CAA Club Group Full time

Position Details

In this role, you will be working on things like:


• Handling complex escalations and investigations for Members

• Working with Members to assess claim reimbursement requests

• Managing the Medallia survey detractor process for Road Service and MSS teams

• Providing a final review and recommendation for Special Investigations Unit (SIU) requests

• Taking ownership of the Member experience while building rapport and demonstrating empathy on every call

• Balancing the needs of the Member and CCG to find a fair and equitable resolution to Member claim and escalation requests

JOB REQUIREMENTS:


• Completion of post-secondary education

• Experience in customer escalations and resolutions

• Proficient in Microsoft Office Suite

• Excellent customer service skills

• Ability to adapt and work effectively within a variety of diverse situations

• Excellent organizational and multi-tasking skills

• Ability to remain calm under pressure



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