Ccu Parent Liaison
7 days ago
About SickKids:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world.
As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education.
Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.
SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.
When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.
Position Description:
The Parent Liaison (P.L) will be an active non-clinical member of the critical care inter-professional health care team.
In order to fulfill this role, the PL must be a parent of a graduate from the Cardiac Critical care (CCCU) or Paediatric Intensive Care (PICU) Units at SickKids and will utilize wisdom of personal experience coupled with the unique perspective of being a family member in a health care team.
The PL will enhance overall family engagement and experience in their children's stay in Critical care.The PL will establish improved communication processes with families to support their integration as a member of the Health Care Team (HCT).
This will be achieved through the initiation, implementation and evaluation of parent activities in critical care, e.g. parent social time and special events.
The critical care parent liaison will ensure the sustainability of parent programs and support future initiatives to support growth and coordinated care of the family care experience in the critical care environment.
The CCU Parent Liaison offers a unique perspective as a parent of a child recently hospitalized in the Critical Care at SickKids Hospital.
This is also a great opportunity to advocate and be the voice of the parents and families in the CCU and across the hospital.
Key Areas of Responsibility:
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Liaison between members of the inter-professional healthcare team and families in critical care
- Role models the philosophy, core concepts, goals and objectives of Family Centered Care (FCC) and the critical care program in the Hospital for Sick Children
- Assist families throughout their critical care hospitalization by helping them navigate internal resources as a point of contact. This may include activities such as helping with translation services, tours and orientation packages, using the breast pump rooms and introducing care structure and care team. The PL will achieve this through nurturing a partnership with the Social Work team, Clinical Support Nurses and other relevant stakeholders throughout their critical care experience.
- Assist parents in enhancing their experience by liaising with hospital resources such as but not limited to the Office of Patient Family Experience (OPFE) and chaplaincy.
- Participates and collaborates with the Critical Care Senior Managers to lead the implementation and evaluation of services, programs or systems that enhance the experience of children and families. This can be achieved through activities with families, data collection of family satisfaction survey measures or others.
- Collaborates with Child Life Specialist to identify and/or share feedback from families pertaining to the parental concerns of their children.
2.
Facilitation/Liaison:
- Provides information and feedback to the critical care staff about the needs and experience of parents and families.
- Participates in critical care committees suggested by leadership (Quality Improvement Project, Quality Assurance, and others as the Program Council determines to be relevant) as a parent representative.
- In collaboration with the Clinical Support in charge Nurse and Clinical Manager, the PL will assist in welcoming parents and families into the units (when appropriate) by introducing themselves, offering welcome packages and offering tours when appropriate.
- Attends relevant educational opportunities as a member of the critical care team.
3. Administration / Leadership
- Participates in developing tools and pamphlets to communicate critical care parent participation and information
- Participate in PFAC and future PICU PFAC Committee (if and when needed)
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