Overnight Lead Full Time

2 weeks ago

Ottawa, Ontario, Canada Ourcommons Full time $95,700 - $121,088

Language Requirements:
Bilingual (English and French)
Fixed Term

Hours:
Full-time (35 hours a week)

Classification:

ADG-C Company Description The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy.

We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth.

Job Description The House of Commons Digital Services and Real Property is currently looking to staff the IT Operations Team Leader position.

As Team Leader, IT Operations within our Digital Infrastructure Products and Services team, you will have the opportunity to leverage your leadership experience to oversee the 24/7 operations of a dedicated team, ensuring the availability of House of Commons technology services.

In this role, you will work closely with other IT operations units and technical specialists to meet operational requirements and implement effective solutions.

Your responsibilities will also include overseeing shift operations, conducting ongoing studies on technology trends, managing internal customer relationships and supporting the development of annual business plans.

This role involves providing day-to-day team leadership for the planning and coordination of operations, services and support in specific IT areas such as voice-data networks, data center, applications and end-user computing.

You will ensure that the provisioning, deployment, support or monitoring of technologies is carried out on a continuous 24/7 basis, within established IT management frameworks.

The team to be managed works shifts, including days, nights, weekends and holidays, to ensure rapid responses to incidents and problems.

Some activities related to this position may require irregular working hours, overtime or on-call assistance to meet operational requirements. The Team Leader, IT Operations also participates in a scheduled on-call cycle to coordinate the resolution of critical incident Top Reasons to Join Digital Infrastructure Products and Services,

Digital Platforms:

If you're ready to make an impact in a dynamic and fast-paced environment, we invite you to join our team and contribute to the success of our Digital Platforms functional group.

Training and development opportunities.

Graduation from a college or technical institute in the area of information technology, management or an acceptable combination of education, training and experience.

In-depth knowledge and technical expertise in IT monitoring or application support, within specific technology domains such as data center, applications, voice-data networks or end-user computing;
~5 years' experience in complex IT solutions;
~2 years' experience in team management required, preferably in a 24/7 environment;
~ Experience with a variety of technologies in monitoring-related IT fields;
~ Experience in incident management and mitigation;
~ In-depth understanding of operations management principles, methods and best practices for coordinating with customers and third-party service providers;
~ Experienced team leadership with direct reports in the areas of operational organization, resource management/planning, communication skills to effectively coordinate operational issues, engage colleagues in operational planning, and effectively supervise staff.

Assets:
Proficiency in the use of ServiceNow as an IT operations management tool;
Knowledge of Microsoft suites.

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required.

Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

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