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Maintenance Contract Portfolio Admin

3 months ago

Kitchener, Ontario, Canada Delta Elevator Company Limited Full time
Position Description

This position reports to the CFO and is primarily responsible for tracking and maintaining current customer portfolio.

This position will be responsible for tracking units from the free maintenance period to new contracts and escalation of current contacts.


Responsibilities:

  • Represent Delta's core values of Integrity, Service and Quality in relationships with both internal staff members and external customers and suppliers.
  • Follow Delta Elevator policies and procedures, Employee Handbook, and Health & Safety Manual guidelines.
  • Protect the confidentiality of customer, employee, technical, process and financial data
  • Review specifications, acknowledge tender requirements, and obtain clarifications. On small volume tenders less than 3 units
  • Discuss tender details with appropriate staff from Field Operations and Finance.
  • Follow up with customers and attend debrief meeting if contract not awarded.
  • Update DECO/TS contract details and communicate to Finance, Sales and Field Operations.
  • Respond to contract coverage questions from Field Operations, Sales, and Finance.
  • Perform annual contract reviews and price escalations.
  • Tracking of new maintenance units from the free maintenance period to new maintenance contracts
  • Generate and distribute monthly maintenance invoices
  • Other duties as assigned
Qualifications & Skills

  • Minimum High School Diploma
  • Excel proficiency
  • MS Word proficiency
  • Experience with tendering/RFP process
  • Elevator code knowledge would be an asset
  • Strong communication and customer service skills
  • Ability to multitask and prioritize workload
  • Organization and detail orientation with exceptional record keeping skills
  • Initiative in working independently
  • Ability to succeed in a team environment