Dispatcher

1 week ago


Edmonton, Alberta, Canada SCI White Glove Services Full time
The Dispatcher is responsible for the daily execution of order creation, assignment and updates. This role will communicate on a daily basis with our customer service group and the Driver/Helper teams. Also, actively engaged in daily internal planning sessions towards workload balancing and process execution.

This position will perform the responsibilities listed below on a daily basis, contributing as needed based on business and shift requirements.


Key Responsibilities include:

  • Truck routing by geography, scope of work, volumes, etc.
  • Print batch orders for primary customers
  • Create manifests for trips, create orders (BOL) in TruckMate, print all paperwork BOLs, checklists and job orders as required.
  • Check orders for status issues completion, docked, not assigned and Arrcon/Depcon
  • Use end of day reports from SCI Service group and Clients to confirm next day orders
  • Update/Audit Driver/Helper Expenses in Chrome River and Element Fuel
  • Check end of day paperwork for completeness, sort, synergize, store a copy of the trip on S-Drive and file
  • Sort and file hard copy fuel logs, time sheets
  • Manage the day off rotation of the Driver/Helper teams
  • Generate paperwork for the warehouse team to stage runs
  • Work with Customer Service to cover same day requests, and confirm availability to cover all requests
  • Monitor Routes in Real Time using GPS to ensure crews are on track and no business at risk
  • Assist with Precall to customers on driver arrival times
  • Accessibility via company provided cell phone if crews are still on the road after hours
  • Other duties as required

Qualifications include:

  • Must have a minimum of 2 years previous dispatching experience
  • Flexibility to work beyond end of day to support vacation coverage and volume demands
  • Strong MS Office and experience using TruckMate an asset
  • Experience in Transportation Management would be an asset
  • Strong organizational skills with attention to detail and able to work well under pressure
  • Strong analytical, problem solving and multitasking skills with the ability to consider everyone and engage those who can add value to the process
  • Solid oral and written communication skills
  • Ability to work effectively independently and in a team environment

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Onsite parking
  • Paid time off
  • Tuition reimbursement

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)

Experience:

- dispatching: 2 years (required)

Work Location:
In person
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