Store Support Operator

1 week ago

Ottawa, Ontario, Canada AtkinsRéalis Full time
Help Desk Operator
AtkinsRéalis is dedicated in engineering a better future for our planet and its people.

Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project.

Operators are required to use various communication technologies including but not limited to radio, telephone, and email to Communicates with the TOCC, colleagues and Subcontractors to ascertain defect information and accurately input them into the Maintenance Management and Performance Reporting System (MMPRS).

Once stablished, the Operator shall liaise with the relevant department(s) and/or Subcontractors to ensure an effective response (within the KPM timescales).

Should the defect not be rectified on the first occasion, they are draft a Temporary Work order request for approval with the Client with negotiation required until approved.

Operators are to work closely with YCC Controllers and assist with all activities associated within a modern Yard Control Center where appropriate.

Should the position holder be identified as a suitable individual for further progression into the role of YCC Controller, further training will be provided to cover that Duty.

Review information provided via email, radio or telephone and understand the reported defect, requesting further information when required.
Accurately raise the defect on the Maintenance Management and Performance Reporting System (MMPRS).

Liaise with the relevant internal departments and Sub contractors to ensure that the defect is attended and rectified in a timely manner to mitigate the KPM Penalty risk.

If the defect cannot be rectified or at risk of non-completion within the timescales, raise a temporary Work order for approval by the Client.

Escalate and advise Key Stakeholders of significant commercial or safety concerning work orders.
Provides functional Support to the Yard Control Centre Operators by:
Assisting with YCC administrative duties.
Provide communication support to other functions within the project on behalf of the YCC Operator.
Providing technical support and expertise in the development of various support systems.
The opportunity to work on various major projects for internal and external clients.
Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.

High School Diploma with a two-year community college diploma in a technical, electrical or computer program or related field.

All candidates must be able to take and pass the following in-house courses (designed by Transit Next Group and Others) - Operational training as required.

Demonstrated capability in using computer and communications technology.

Ability to pass a company aptitude test and medical; Exceptional interpersonal and communication skills with the ability to communicate effectively both orally and in writing while working under pressure.

Able to work Overtime.
Ability to sit at desk in control room environment for prolonged periods of time.

CCTV system, SCADA systems, technical knowledge and adaptability, Vehicle equipment and components, Signal systems and/or operation of track apparatus, Station design and operation, Dispute resolution techniques, O-Train network.

Permanent residence is within 1.5 hours of the facility or be willing to relocate at own expense.
Apply today and join our team to help engineer a Better Future for our Planet and its People.

We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.

Please consult ourPrivacy Noticeon our Careers site to know more about how we collect, use, and transfer your Personal Data.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis' accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

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