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Director, Account Manager
3 months ago
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Account Manager
Overview:
This position is part of the Merchant & Acquirer Relationship Management group within Mastercard Canada North American Markets.
Position Overview:
Develop merchant relationships focused on the introduction of new technology and Mastercard products, driving volume and Mastercard brand preference. This position will maintain existing relationships with key merchants in Canada region. Align merchant initiatives with other functions within the company
Role:
Accountabilities:
Key merchant sales and relationship management to deliver on the regional Acceptance strategy, including the execution of merchant focused management objectives.
Contribute to the Regions Acceptance Strategy and annual go-to-market plan
Ensure effective partnering with MasterCard functions such as Marketing, Product, MasterCard Advisors and other key internal partners.
Leverage and apply payments industry knowledge, expertise and thought leadership to developing merchant relationships, refining deal strategies, creating competitive offerings establishing value propositions and closing high-priority deals.
Apply complex deal development, sales discipline and collaborative approaches in providing the organizational focus and obtaining the organizational alignment required to prioritize and manage multiple facets of complex deals, in order to achieve the desired results.
Create and deliver quarterly reviews encompassing account performance and solution based consultative sales technology elements with assigned accounts.
Participate and Host assigned accounts at semiannual Merchant Advisory Group meetings.
Monitor and manage to ensure merchant adherence to terms of existing merchant contracts.
Continuously improve the quality and 'winnability' of Mastercard's proposals, particularly in the following areas:
- Value propositions and innovative business solutions that customers will clearly perceive as compelling, and meeting or exceeding their business objectives and requirements
- Deal strategy development, planning and execution
- Deal economics
- Quality and depth of analysis underpinning the proposal (including a focus on demonstrating how Mastercard's solution improves the customer's financials)
Experience in the card payment industry
Knowledge of the Credit card acceptance business and experience with B2B sales
Expertise with deal creation and execution
Proven relationship management skills
Demonstrated success with consultative solution sales.
Established business development and strategy implementations skills
Demonstrated thought leadership, coaching and management skills
Planning and effective priority setting
Customer-focused, Solutions-oriented mentality
Strong team player with business acumen
College degree (MBA/graduate degree preferred)
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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