English / French Customer Service Representative - Remote

2 weeks ago


Montreal, Quebec, Canada National Bank Full time $22
Attendance On-Site Job Number 15801

Category: Support
Status: Permanent
City: Montréal
State: Quebec
Type of Contract: Permanent
Country: Canada
Schedule: Full-Time
Posting date: 01-May-2024
Location: Montréal, Canada
Area of Interest: Advisory services, Call centres

As a Customer Service Agent for our Montréal's call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Evening and weekend premiums may apply. Help clients use our banking applications.

  • Advise and offer transaction or credit solutions
  • Refer clients with specialized needs to your colleagues
  • Collaborate and share knowledge with your colleagues
The Client Contact Centre in Montreal is open from 6:00 a.m. to midnight, Monday to Sunday. You'll be surrounded by experts, trainers, and managers who will help and guide you in your role.

Learning and development:
You will begin with an eight to nine-week on-the-job training. Your training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer.

Prerequisites:
  • High school diploma
  • Customer service experience
  • Promote the values of partnership, empowerment, and agility
  • Eagerness to develop your skills

Languages required:
French, English (required to serve clients who speak a language other than French regularly).

Skills:
Accountability, Client-focused, Communication, Diversity & Inclusion, Driving Results, Emotional Intelligence, Empathy, Initiative, Learning Agility, Multitasking, Resiliency, Stress Management, Teamwork.

Benefits:
Upon hiring, you'll be eligible for a wide range of benefits including Health and wellness program, Flexible group insurance, Generous pension plan, Employee Share Ownership Plan, Employee and Family Assistance Program, Preferential banking services, Opportunities to get involved in community initiatives, Telemedicine service, Virtual sleep clinic.
Regular feedback and ongoing communication is encouraged.

We're a bank known for its courage, entrepreneurial culture, and passion for people.

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