Quality Coordinator, Special Inspection

1 week ago

Brantford, Ontario, Canada Copeland Full time
Copeland Canada has an immediate opening for an entry level Special Inspection and Quality Coordinator.

In this position, you would be responsible for supporting the perfect execution team by being a liaison between the sales and operations departments for the Copeland Canada business.


Major Areas of Accountability

Warranty & Special Inspections

  • Complete all warranty claims and credits accurately and in a timely manner.
  • Issue all special inspection tags and ensure proper process steps are completed and recorded.
  • Complete all preliminary inspection testing and work with the Technical team to issue customer inspection reports.

Quality Shipping Assurance

  • Providing a double check that all large freight shipments meet the Copeland quality standard for packaging.
  • Ensuring Copeland Quality Shipping Assurance stamp, sticker or tape is present.
  • Make sure that all packaging and shipping labels be clear, concise and mirror what the packing list indicates.
  • Working closely with the communicator / account manager to ensure that order are shipped as per the requested freight company.
  • Ensuring that all sample product for customer testing is labeled properly and shipped as instructed.
  • Supporting and assisting the shipment of rush / breakdown orders as required.
  • Providing timely information on weights and dimensions for those customers who pickup.
  • Supporting the communicator team when shipping information / documents are required.

RMA's and Freight Claims

  • Support the RMA process for 'Bad' or damaged product, handle quarantine and disposal as needed.
  • Facilitate and submit all required freight claims.

Participate in Cycle Counting

  • Doing cycle counts through coordination with cycle count coordinator.

Others Duties as directed by:

  • Managing product returns with suppliers, containment, inventory adjustments, supplier corrective actions and communications.
  • Performing incoming inspection for products as required.
  • Managing internal audits, tracking, reporting and communications.
  • Providing quality and technical support as required.
  • Managing supplier audits, supplier service levels and support improvements.

Basic Requirements/Knowledge/Skills/Experience:

  • 12 years of sales/operations experience
  • College Diploma with a sales/operations background (or equivalent)
  • Strength/comfort with Salesforce and DOMO
  • Willingness to learn
  • Strong communication skills
  • Authorization to work in Canada now and in the future without sponsorship

Preferred Requirements/Knowledge/Skills/Experience

  • Forklift license is preferred
  • Experience with Oracle is preferred

Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come.

Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.


We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.


Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan, tuition reimbursement, and more.

We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.


Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress.

Learn more about us

Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success.

We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise.

Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.


Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

We are committed to providing a workplace free of any discrimination or harassment.

About Copeland
We are a global climate technologies company engineered for sustainabili

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