Service and Spare Parts Team Leader

1 week ago

Delta, British Columbia, Canada Raute Canada Ltd Full time

Raute Canada Ltd. is a global leader in the supply of processing equipment, technology and services to manufacturers in the engineered wood industry. Core business segments include plywood, LVL, and engineered wood solutions. Raute Canada Ltd. is the North American head office of Raute Corporation, based in Finland.

We are committed to our employees and their work life balance, benefits and retirement goals. Here is what we can offer you;

  • Extended health benefits for you and your family (vision, medical, dental, prescription coverage)
  • RRSP employer contribution matching
  • Annual health spending account
  • Employee appreciation events
  • Paid time off
  • Highly competitive wages

ABOUT POSITION

Service and Spare Parts Team Leader helps the VP Services with various service, spare parts and production support activities. This includes revenue production, quoting and negotiating agreements, scheduling and managing service work, managing Spare Parts operations, and working in collaboration with local and global Services teams. This role will also ensure customer satisfaction, evaluate feedback and report to the VP Services NAM.

Responsibilities

  • Support the VP Service in developing and implementing appropriate longterm growth strategies aligned with companies' strategic goals
  • Operational developments, coordination and leading the service and spare parts team.
  • Be accountable for order intake and revenue for spare parts and production support services
  • Collaborate closely with other local and global Services business lines and business units
  • Prepare accurate spare parts forecasting and increase delivery reliability through optimizing inventory accuracy, ensuring parts availability in coordination with the procurement team
  • Actively quote and negotiate spare parts, services visits, and standard service agreements
  • Identify and take advantage of opportunities for service, field service, performancebased, and site services related agreements in coordination with VP Services
  • Actively negotiate standard service agreements and provide support for larger scope negotiations to successfully maximize the entire life cycle of customers' equipment
  • In cooperation with our NAM sales team, support CAPEX upgrade sales
  • Ensure marketing initiatives are in place in cooperation with the marketing team
  • Follow up on customer satisfaction on the support services provided and/or spare parts pricing and deliveries, evaluate feedback and report to VP Services
  • Follow local HR related functions and ensure you and your team abide by all company policies and procedures
  • In cooperation with global safety team, ensure safety initiatives and procedures are followed for your team
  • Work in collaboration with HR and VP Service to hire, onboard and train new employees, drive employee engagement and resolve personnel issues requiring corrective action
  • Manage skills matrix and training systems for existing and new employees
  • Ensure safety initiatives and procedures are followed by Services team
  • All other duties as assigned

Qualifications and Experience
- + 5 Years' experience in leading, managing and developing a service business, servicing industrial machinery

  • Degree or diploma in mechanical/electrical engineering or similar
  • Strong technical background with equipment used in a manufacturing industry
  • Good understanding of how to develop operational excellence and continuous improvements through proactive service and maintenance
  • Flexibility to travel locally through Canada and the U.S as required
  • Must possess a valid passport and driver's license
  • Microsoft Dynamics 365 and Power BI
  • Microsoft office package

Attributes

  • Exceptional communications and interpersonal skills with emphasis on respect and integrity
  • Strong negotiation skills and proven customeroriented skills in a service environment with an ability to quickly build rapport with others
  • Advanced analytical and problemsolving skills
  • Ability to adapt to a fastchanging environment with a positive and professional attitude under pressure
  • Demonstrated ability to meet commitments and able to establish operational and workload priorities.

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
  • Overtime

Supplemental pay types:

  • Overtime
pay

Education:

  • AEC / DEP or Skilled Trade Certificate (required)

Experience:

Industrial Service Business: 5 years (required)

Work Location:
In person

  • Parts Service Supervisor

    1 week ago

    Delta, British Columbia, Canada ABS Truck and Trailers Parts Ltd. Full time

    Education: Expérience:Education: Secondary (high) school graduation certificateTasks: Establish work schedules and procedures Prepare and submit reports Arrange for maintenance and repair work Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality Train workers in duties and policies Coordinate,...

  • Stocking Team Leader

    1 week ago

    Delta, British Columbia, Canada London Drugs Limited Full time

    Not just a joba communitya partnershipa teamYou'll experience them all at London Drugs. As one of Canada's fastest-growing and most successful retail chains, we know what it takes to build a satisfying career.We are seeking innovative, customer focused people to join our team We currently have opportunities for:Stocking Team LeaderThe Stocking Team Leader is...

  • Team Leader Logistics/warehousing

    1 week ago

    Delta, British Columbia, Canada MTU Maintenance Canada Full time

    YOUR FUTURE STARTS HEREMTU Maintenance Canada is the North American member of MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Based in Delta, B.C., the company operates in the vicinity of the Boundary Bay Airport where it repairs and overhauls engines and accessories and performs...

  • Parts & Service Assistant

    1 week ago

    Delta, British Columbia, Canada Fraserway RV Full time

    The Parts & Service Assistant is primarily responsible for assisting the Parts and Service department with day-to-day tasks such as inventory keeping, the upkeeping of work orders and assisting customers with Parts and Service inquiries. The position requires strong organizational skills and Customer Service orientation.WHY JOIN OUR TEAMWe offer our team...

  • Assistant Maintenance Team Leader

    1 week ago

    Delta, British Columbia, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320...

  • Cultural Services Leader

    1 week ago

    Delta, British Columbia, Canada Corporation of Delta Full time

    Cultural Services Leader - Guitar InstructorDelta, British Columbia, Canada:Location:Recreation/FacilitiesEmployment group: CUPE Local 454Hours of Work: CasualJob ID:23-160 EXOne of the sunniest regions in BC's Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals...

  • Clinical Practice Leader

    1 week ago

    Delta, British Columbia, Canada Fraser Health Full time

    Why Fraser Health?:Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered Communities.Our team of nearly 45,000 staff, medical staff and volunteers is...

  • Parts Correspondent

    1 week ago

    Delta, British Columbia, Canada Johnston Equipment Full time

    Are you a parts person that thrives on getting the right part, at the right time, at the right price to satisfy your internal and external customers? Working for the Canadian leader in material handling as a senior parts correspondent you would need to be highly responsive and manage a large volume of requests from our regional field technicians, our service...

  • Program Leaders

    1 week ago

    Delta, British Columbia, Canada City of Delta Full time

    One of the sunniest regions in BC's Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence.City of DeltaProgram Leaders - Out of School Care:The City of Delta is looking for...

  • Technical Sales Representative

    1 week ago

    Delta, British Columbia, Canada Premier Finishing Solutions Full time

    Premier Finishing Solutions, based in Delta, British Columbia, is a homegrown Canadian supplier of spray gear. We are experts in providing efficient solutions for all your finishing needs in a cost-effective manner. Besides equipment sales, we offer repair and installation services, maintenance contracts, and spare parts stock.This role at Premier Finishing...

  • Fitness Leaders

    3 weeks ago

    Delta, British Columbia, Canada City of Delta Full time

    One of the sunniest regions in BC's Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence.City of DeltaFitness LeadersGROUP | YOGA | PILATES We are looking for enthusiastic...

  • Fitness Leaders

    1 month ago

    Delta, British Columbia, Canada City of Delta Full time

    One of the sunniest regions in BC's Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence.City of DeltaFitness LeadersGROUP | YOGA | PILATES We are looking for enthusiastic...

  • Fitness Leader

    1 week ago

    Delta, British Columbia, Canada City of Delta Full time

    Fitness Leader Delta, British Columbia, Canada Location: Recreation/Facilities Employment group: CUPE Local 454 Hours of Work: Auxiliary/Casual Job ID: EX One of the sunniest regions in BC's Lower Mainland, Delta embraces three unique communities – Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join...

  • Fitness Leader

    1 week ago

    Delta, British Columbia, Canada Corporation of Delta Full time

    Fitness LeaderDelta, British Columbia, Canada:Location:Recreation/FacilitiesEmployment group: CUPE Local 454Hours of Work: Auxiliary/CasualJob ID:24-007 EXOne of the sunniest regions in BC's Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and...

  • Delivery Service Representative

    1 week ago

    Delta, British Columbia, Canada Gordon Food Service Full time

    Are you a Delivery Service Representative experienced in Class 1 vehicles? Do you take pride in delivering exceptional customer service and collaborating with a dynamic team? Gordon Food Service might just be the ideal workplace for you! Schedule: 4 X 10 | Floater I Days What We Offer: Starting rate at $32.76, with the opportunity to reach $38.26 per...

  • Manager Reverse Logistics/parts and Service

    1 week ago

    Delta, British Columbia, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...

  • Parts Specialist

    1 week ago

    Delta, British Columbia, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...

  • Service Technician

    1 week ago

    Delta, British Columbia, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? Are you looking to grow your RV Service Technician career to become an expert working within the RV industry? We're looking for qualified candidates to join our Service Team. This is a Full Time, regular position for our ...

  • Parts Driver

    1 week ago

    Delta, British Columbia, Canada Peterbilt Pacific Delta Full time

    The Parts Driver is responsible for delivering and picking up parts and equipment for the dealership.At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our...

  • Sales Representative

    1 week ago

    Delta, British Columbia, Canada Premier Finishing Solutions Full time

    We are experts in providing comprehensive and affordable solutions for all your finishing requirements.At Premier Finishing Solutions, we go beyond merely selling industrial spray equipment.We offer repair and installation services, preventative maintenance contracts, and stock spare parts.This position is for a full-time Technical Sales Professional at...