Bilingual Support Agent

1 week ago


Montreal, Quebec, Canada Randstad Canada Full time
Are you an customer service professional with a few years of experience providing excellent support to clients? Do you have experience building relationships as well as a comfort navigating various internal software? Would you like an opportunity to further develop your skills within an industry leading environment? If so, we have an excellent opportunity for you


We are looking for a Bilingual Support Agent to support our client, a leading Canadian Telecommunications company, in their Montréal office (working hybrid ).

In this role you will work full time hours on a 12 month assignment, and earn a rate of $28.00 per hour.

Advantages

  • Gain experience working for a recognized Canadian organization
  • Work full time hours on a 12 month assignment
  • Earn a rate of $28.00 per hour
  • Montréal office (hybrid)
  • Schedule will be Monday to Friday for training during the day. Once training done, they will be on the 24/7 rotation. Can be evening , nights and weekend shifts.
Responsibilities

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner
  • Handling requests related to billing and ticketing
  • Work with both internal and external teams to ensure the customer's needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Process invoices and complete billing
Qualifications

  • Have a minimum of 3 years' experience in customer service
  • Bilingualism in French/English is mandatory
  • Detail oriented
  • Able to prioritize and multi-task at a high level
  • Able to solve problems analytically
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Self-motivated, self-governing, and accountable
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Basic accounting knowledge is an asset
Summary
If you are interested in the Bilingual Support Agent position, apply online today

Contact:
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.



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