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Technical Writer

3 months ago

Oakville, Ontario, Canada HR à la carte Full time


About the Organization:
JTE Claims Consultants Ltd. (JTE) is a leading Canadian engineering and management consulting company specializing in construction claims and dispute resolution. Our client base covers the entire spectrum of the construction industry. We act as trusted partners, simplifying the complex and doing whatever is necessary to resolve the issue at hand.

We are a lean, agile firm that offers many opportunities for personal and professional growth. We strive to create a positive, engaging environment that welcomes the exchange of new ideas and encourages continuous development.

What we offer:
  • Competitive salary and benefits
  • Continuing education and professional development
  • Flexible work arrangements
  • Healthy work-life balance
  • Wellness support
  • Social and cultural events
About the Opportunity:

The Technical Writer & Project Coordinator reports directly to the Managing Principal and is responsible for various operational, marketing, administration and business development tasks.

For this role, we're looking for a self-driven, creative problem solver who thrives in a fast-paced environment. The ideal candidate will have exceptional communication skills (oral and written) and be comfortable interacting with a wide range of professionals at every level of the organization. Excellent organizational and administration skills, a strong work ethic, and the ability to work effectively with minimal supervision are also essential.

The successful applicant will also oversee the organization's business processes and document management, making and implementing recommendations for improvement where appropriate. As a member of our dynamic and collaborative organization, you will be required to work both on your own with minimal supervision and as part of a team while upholding strict confidentiality. You should also be prepared to work flexible hours/overtime.

Key Responsibilities:
  • Technical Writing and Document management
    • Research, write, edit, and produce technical documentation for internal and external stakeholders
    • Edit, format and proofread reports for client communications
    • Coordinate document management including version and documentation standard control
    • Oversee electronic document management for the organization
    • Develop and implement documentation templates and style guides to ensure consistency across all materials
  • Project and operations management
    • Support the team in managing project timelines, high-quality standards, and client relationships
  • Sales, marketing & business development
    • Act as an internal lead and work with external vendors on all marketing efforts through content and social media platforms
    • Collaborate with the team in responding to requests for proposals
    • Assist in business optimization through B2B communication and other avenues
  • Human resources
    • Assist in recruiting and onboarding new talent
    • Coordinate professional training programs and development opportunities for team members
    • Produce training materials for team members as per business requirements
  • General administration
    • Handle general office duties, such as coordinating with vendors
    • Schedule meetings and coordinate project requirements with clients
    • Follow up with clients for payment and other information
  • Other duties as required
Qualifications and Experience
  • A degree or diploma in business, paralegal, law clerk or journalism
  • 5+ years' experience in technical writing, corporate administration, project coordination, and business development
  • Proficiency in MS Office Suite, G Suite & Adobe
  • Experience with electronic document filing and management processes
  • A positive attitude and excellent interpersonal skills
  • The ability to work effectively in a fast-paced and dynamic environment
  • CAPM or PMP credentials will be an asset
Please inform us if you require any accommodations during the hiring process. We thank all applicants in advance however, only those under consideration will be contacted.

Please note we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas.

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