Bilingual Customer Service Advisor

2 weeks ago

Toronto, Ontario, Canada Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

You Lead the Way. We've Got Your Back.


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Why work at American Express?

Colleagues at American Express benefit from:

  • Medical & Dental Flexible Benefits Program.
  • AMEX

Group Savings Program:
Deferred Profit-Sharing Plan (DPSP), Registered Retirement Savings Plan (RRSP), Employee Stock Ownership Plan and more

  • 3 Weeks' Vacation Per Year.
  • Monthly/Annual Company Distinctions/Awards.
  • Opportunity to advance your career with one of the most recognized global companies. Amex is currently a Fortune 500 company and Global 500.
As a brand built on going above and beyond to provide the best customer experience,

having the most exceptional colleagues is paramount. As the face of the company, you

can create positive interactions with our customers every day-from curating a unique

travel or lifestyle experience to helping them with their everyday needs. You can


grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Find your place in service on #TeamAmex.

How will you make an impact in this role?


In this opportunity, you will ensure extraordinary customer service by promptly and accurately responding to inbound servicing inquiries from existing small business owners, making it easy for them to do business with us, recognizing their value and solving their issues.


At American Express, we invest in you This is a great position for individuals looking to build a successful career within the financial industry.

Recognized as one of the "world's most admired companies", you can earn a competitive base salary and bonus opportunities associated with your contributions.

Employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education program will help you achieve your professional goals.

Minimum Qualifications

What would you do every day as a Customer Care Advisor?
Deliver extraordinary customer care and value to Small Business Owners in a fast paced, regulated environment.

In this opportunity you will:

  • Provide extraordinary customer service by promptly and accurately responding to inbound phone servicing inquiries_ _from existing customers using our tools and systems in both French and English
  • You will add incremental value on each and every interaction with our customers and increase customer loyalty
  • You will be responsible for evaluating and analyzing account information while recommending tailored solutions to small business owners
  • You will be part of a dynamic team that is passionate about improving customer experience all while contributing to our growth
We are open from 9am to 9pm Monday to Sunday EST. Shifts are expected to range between these hours (Monday to Sunday).

Here are the skills and experiences we are looking for.

Do these describe you?

  • Exceptional Communications Skills in both French and English is a must.
  • Flexibility and willingness to work in a shift environment
  • Exceptional ability to connect and engage people
  • Ability to juggle multiple tasks while managing your time efficiently.
  • Comfortable with digital technologies, in a fastpast environment
  • Great problemsolving skills, with the aim to solve on the first contact
  • Results driven

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