Social Media Customer Care Agent

2 weeks ago

Montreal, Quebec, Canada ContactPoint 360 Full time

Join our CP360 Family, today

Who We Are:


We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago.

We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.


Who You Are:

Responsibilities:

  • Monitor and respond to customer inquiries and complaints on social media platforms such as Facebook, Twitter, Instagram, and others.
  • Provide excellent customer service by addressing customer concerns in a timely and professional manner.
  • Identify and report any trends or patterns in customer complaints or feedback.
  • Collaborate with other departments to ensure customer issues are resolved efficiently.

Qualifications:

  • At least 12 years of experience in customer service.
  • Strong verbal and written communication skills; soft and de escalation skills.
  • Strong problemsolving skills and ability to think on your feet.
  • Detailoriented and able to multitask effectively.
  • A team player with a positive attitude and strong work ethic.
  • Ability to work in a fastpaced environment and adapt to changing priorities.
  • Demonstrated computer proficiency; Salesforce and Sprout familiarity is ideal.
  • Strong judgment / decision making; understands discretion and when to escalate.
  • Knowledge of luxury goods and ecommerce will be an advantage.
  • English Language skills of CEFR C1 minimum.
  • Bilingual in French-English (preferred but not required)
WE ARE AN EQUAL-OPPORTUNITY EMPLOYER


We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.


Follow us on:

LinkedIn:
ContactPoint 360

Facebook:
ContactPoint 360

Instagram:
ContactPoint 360

Twitter:
ContactPoint 360

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