Agent, Social Media and Chat

2 weeks ago

Montreal, Quebec, Canada Transat Tours Canada Full time
Company Description

Be part of the journey


Embark on board a committed and humane company that needs you Travel is our passion, and Transat is looking for Agents, Social Media and Chat to accompany our customers on their next adventure, whether it's a trip of discovery in Europe or a getaway under the palm trees.

Ready for takeoff? Join us and become the voice of Air Transat to our customers.

As an Agent, Social Media and Chat, you will be responsible for responding to our customers' messages on the various social media and chat platforms.


Why should you join the team? We offer the pride of working for a locally-based company with international influence, alongside travel enthusiasts You will evolve in a stimulating telework environment where teamwork is essential.

And of course, you will benefit from our travel perks to discover our destinations aboard the best leisure airline in North America

Here is what we offer:

  • Base salary at hiring $20.18/hr
  • Night Premium of $1.50/hr
  • A job that can be done 100% from your home, including all the computer equipment you need
  • 20 days of paid online training, accompanied by our dedicated training team
  • A guaranteed annual bonus of 3% of your annual salary for 2023 financial year
  • 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 free airline tickets, unlimited standby tickets and a several discounts to create your most beautiful travel memories
  • The perfect work environment to develop your talent and build a career with us
  • A full range of group insurance, a RRSP and advantageous travel benefits
- even a referral program if you refer us talented people like you

Job Description:

  • Act as an ambassador for Air Transat on various social media and chat platforms
  • Creatively and proactively assist customers to ensure efficient and high
- quality customer service within prescribed timeframes

  • Monitor conversations and usergenerated content
  • Identify issues in conversations and usergenerated content and escalate to appropriate individuals or departments
  • Occasionally, participate in small projects aimed at the continuous improvement of our online customer service
Let's not forget...

  • Training duration: approximately 4 weeks
  • Type of training: online
  • Location of the training: 300 Léo-Pariseau in Montreal or by telecommuting
  • Workplace after the training: flexible, 300 Léo-Pariseau in Montreal or telecommuting
  • Full time 37.5 hours
  • Night availability, 7 days a week
  • Must pass the provincial OPC (Quebec) and TICO (Ontario) certifications within a few weeks of being hired
  • The work schedule is variable and is confirmed one month in advance (days, evenings, and weekends)

Qualifications:

Let's discuss further if you have the following qualifications:

  • Bilingualism (oral and written) essential as well as impeccable spelling and grammar;
  • Customer service skills, resourcefulness, proactivity and empathy;
  • Very good judgement;
  • Knowledge of popular social platforms such as Facebook, Instagram, Twitter, etc.
  • Ability to work under pressure;
  • Successful completion of a 60minute written test;
  • Available to work a rotating schedule (day/evening), as well as weekends and holidays;
  • Knowledge of the travel industry in general (an asset);
  • Experience in selling Southern, European, Tour and/or Cruise products (an asset);
  • OPC and TICO certification (an asset)
Additional Information

LI-FB1

LI-Remote

LI-Hybrid

LI-Onsite

**Employment Equity

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