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Clerical Support Worker

3 months ago

Windsor, Ontario, Canada The Multicultural Council of Windsor and Essex County Full time
***: In support of the mission and vision of the Multicultural Council of Windsor & Essex County (MCC) the Clerical Support Worker will be responsible for providing all aspects of administrative support required for the efficient operation of the Client Support Services Program for Newcomers to Canada as funded by Immigration Refugees and Citizenship Canada (IRCC).

QUALIFICATIONS AND EXPERIENCE:

  • Postsecondary education and/or equivalent experience, with emphasis in office administration
  • Minimum three years of administrative support experience
  • Excellent written and oral communication skills
  • Minimum 60 wpm typing skills
  • High proficiency working with database systems
  • Excellent time management, organizational abilities, problem solving, planning and interpersonal skills
  • Proven ability to work in a team based environment
  • Ability to multitask with a strong attention to detail
  • Selfmotivated, proactive, ability to prioritize tasks and projects, and meet deadlines in a fastpaced environment
  • Experience in concurrently handling projects for a large client caseload
  • Provide highquality customer service to diverse populations including those from a cultural, gender, socioeconomic or other background
  • Sensitivity in working with people from diverse backgrounds
  • Proficiency in Microsoft Office is a must
  • Knowledge of a second language an asset
  • Experience in a not for profit sector is an asset
  • Must possess a valid vulnerable sector police clearance, renewed every 3 years

AREAS OF RESPONSIBILITY:

GENERAL

  • Prepare internal documents for new client arrivals
  • Generate and maintain electronic client files and client profiles in all MCC databases and servers
  • Ongoing input of client data into all MCC databases and tracking sheets as necessary
  • Extraction and validation of data in MCC databases and tracking sheets for bulk upload into iCARE required by the 5th business day of the month
  • Assist in gathering required information for programs
  • Troubleshooting and resolution of issues related to internal systems as needed
  • Provide ongoing daily support for program staff
  • Arrange for interpreters and/or language aides as required
  • Verify and process language aid forms
  • Prepare, review and submit payment requests to the program supervisor, and follow up on outstanding requests
  • Track program delivery expenses and verify invoices for accuracy
  • Assist in monthend financial and budgeting tasks and compile inkind contributions
  • Regularly update group activities calendar
  • Schedule workshops, orientation sessions, appointments, etc.
  • Schedule and attend meetings and take detailed minutes
  • Attend professional development opportunities as required
  • Compile and verify narrative and statistical reports for the program
  • Conduct monthly inventory checks
  • Performs general administrative duties to include but not limited to: typing, photocopying, scanning, faxing, mail distribution, filing/storage (on
- and off-site), ordering supplies

  • Assist with organizing client and program events
  • Other duties as required

MCC CORE COMPETENCIES:

  • LEADERSHIP
  • Seeks to understand support and work toward MCC's goals and objectives
  • Steps forward to address difficult issues and presents concerns constructively
  • Champions new and innovative approaches
  • Develops commitment in others through participative decision making and empowerment
  • COMMUNITY DEVELOPMENT
  • Participates in sector specific committees and promotes MCC vision
  • Develops and nurtures a strong network of contacts by partnering with community agencies, ethnocultural groups and community committees
  • CLIENT FOCUSED
  • Demonstrates an understanding of internal and external clients and gives precedence to the needs of clients
  • Requests feedback and input from clients and uses it for continuous improvement
  • TEAM WORK
  • Demonstrates a readiness to assist others
  • Participates actively on teams, contributing ideas and suggestions towards meeting MCC goals
  • Is open to others ideas and supports team decisions
  • Demonstrates awareness and respect for others' objectives and responsibilities
  • POSITIVE COMMUNICATION
  • Presents information and expresses ideas clearly through the spoken word; influences or persuades others
  • Writes clearly and effectively to present ideas and to document activities
  • MANAGING RELATIONSHIPS
  • Attempts to resolve conflicts situations collaboratively and works toward winwin outcomes
  • Builds support for ideas or changes by developing and presenting logical arguments
  • Motivates and generates commitment by tying ideas into the needs and goals of MCC and others
  • ACCOUNTABILITY
  • Acknowledges and assumes of responsibility for actions within the scope of their position with respect to their program/services, clients, and the organization as a whole

APPLICATION PROCESS

  • Please submit your Resume and Cover letter format by Wednesday, August 23rd, 202
  • The MCC is an eq