Manager, Rewards and Recognition

1 week ago

London, Ontario, Canada City of London Full time

Summary of Duties

Reporting to the Director, People Services, the Manager, Rewards and Recognition is an accomplished Human Resources (HR) professional who has a critical role in setting direction for total rewards programs within the City of London that align with corporate strategies to attract, retain, and support employees throughout their careers while meeting the strategic and performance objectives of the People Services Division.


Work Performed

  • Contribute to the development and implementation of strategic initiatives for People Services to meet the Council's Strategic Plan; accountable for the effective delivery and the business responsibilities of the team.
  • Provide leadership for the planning, management, and administration for the Rewards and Recognition team; recommend, develop implement, and maintain comprehensive policies, programs, procedures and protocols that inform and support City services.
  • Oversee a team of Specialists and provide leadership in the execution and delivery of services and programs in the following areas of accountability:
  • Responsible for the OMERS and Group Insurance administration including contracts, reporting and compliance requirements, employee communications, enrolment, billings and benefit claims as prescribed by legislation, policies, procedures and contracts.
  • Develop policies and procedures, provide analysis on the health and dental claims experience, and making appropriate recommendations on plan changes and individual case management.
  • Provide support in identifying and meeting the various compensation and benefit needs of respective employee groups to include through the collective bargaining process, providing advice on relevant employee total compensation and benefit matters, coordinating reporting requirements and developing strategies to manage claims costs and containment.
  • Design, develop and manage the City's compensation program activities for the management employee group to include job and market data analysis, salary structure design and maintenance and delivery of the management pay for performance salary program and corporate budget implications. Ensure job and market assessments are completed in timely way ensuring the corporation achieves Council approved compensation levels.
  • Responsible for the management of the Employee Assistance Program contract as part of the employee total rewards package. Work in partnership with the People Services leadership team to identify proactive initiatives designed to improve employee health and wellness.
  • Facilitate and manage a framework for job evaluation for nonunion employees including job description development, position reviews and new position development ensuring pay equity compliance and internal equity.
  • Design, develop and maintain the performance management programs and processes for employees. Ensure timely completion of performance programs, reporting and identify any financial impacts impacting approved annual budget.
  • Design, develop and manage the Corporation employee recognition and awards program to build corporate culture and strategic direction of a supportive workplace.
  • Monitor compensation, benefit and pension best practices, trends and changes in legislation and regulatory requirements, ensuring compliance and reporting requirements and providing recommendations on program improvements.
  • Encourage and support employee participation and commitment to divisional and organizational objectives. Actively mentor, provide development opportunities and build team performance with direct reports.
  • Manage the Rewards and Recognition team including hiring, coaching, administration, and performance aspects of reporting staff. Respond to sensitive and confidential human resource issues as required.
  • Build and support employee commitment to a high level of performance in all areas of customer service, employee safety and delivery of individual goals and objectives.
  • Provide updates and information to the Director, People Services on priorities with responsibility to operationalize identified goals and strategies.
  • Provide professional opinion, and information to the Director, People Services on policies, programs, and services as required.

Qualifications/Experience

  • University Degree in Business Administration, Human Resources, or Management and Organizational Studies or in a relevant area of study is required along with seven to ten years of progressive management experience. Expert level of knowledge and experience in pensions and benefits management, organizational design, job analysis or equivalent combination of education and related professional and lived community experience.
  • CHRL Certification and CEBS certification are assets.

SKILLS AND ABILITIES

  • Demonstrated knowledge and experience in administering pension plans, group life and insurance programs, performance management, compensation and recognition programs, organizational design and job

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