Only 24h Left: Contractor Liaison

1 week ago

Calgary, Alberta, Canada NES Fircroft Full time

Do you want to work in a fun, smart and energetic environment where you will be challenged, rewarded, and inspired? Come work with top performers at NES Fircroft to make a real difference in our industry.

We are the largest engineering staffing agency in the world- we help people find the right opportunity and take the stress out of it.

NES Fircroft is currently looking to hire a Contractor Liaison to join our Calgary office.

The Contractor Liaison will play a critical role in the management of the Contractor experience within NES Fircroft – acting as a focal point for contractor queries and issues.

It is anticipated that there will be considerable interface with the sales and payroll teams to support the management of contractors on assignment.

The key purpose of the role is to ensure contractor queries and concerns are addressed timely, with the highest standards of customer service.


You'll be a great fit if:
Contractor Management

  • Principal contact for core contractors, supporting, advising, and managing their queries from start to finish.
  • Establishes a personal brand, becoming recognized as a reliable industry subject matter expert – developing strong relationships with contractors that promotes retention.
  • Builds and maintains rapport with the contractors throughout the lifecycle of the placement ensuring the most appropriate communication methods are used.
  • Effectively deals with contractor issues escalating to Senior Management where required and always maintaining professionalism.
  • Identifies opportunities to improve the quality of the candidate experience working with the Operations Manager to share ideas and feedback.
  • Regular checkin calls (1st day / week / month / etc. depending on assignment)
  • Data entry / profile maintenance in Bullhorn (CRM)
  • Makes a productive contribution to revenue generation and exceeding minimum standards on activity and results – protecting existing NFI by ensuring that we don't lose any contractors due to poor service, but to exceed NES standards and subsequently win more.
  • Proactively assists consultants by obtaining project information or potential leads from.
  • Maintain a strong grasp of competitor landscape, obtaining information from our contractors regarding our competition (other suppliers) is key to winning business and for us to drive a better overall.
  • Tracks contractor assignment completion dates and ensures steps are taken to extend assignments where applicable. This will include coordination with client contacts, sales team members, assignment support team members and payroll.
  • Managers contractors being offboarded, understanding and recording reasons for leaving so data can be utilized by the business.
  • Strong knowledge of client systems as it relates to paying contractors and how to obtain the required documentation per payroll deadlines.
  • Awareness of business policies and procedures, highlighting any breaches or concerns to Senior Management.
  • Champion the NES Fircroft NPS program and insure follow up is completed within the required 7day time frame.
  • Conduct regular weekly contractor meetings and attend site visits.
Communication

  • Works closely with other support teams, including Sales, Payroll and Benefits to ensure cohesive and efficient communication to contractors.
  • Closely interfaces with Calgary Operations Manager, depending on nature of issue escalating key matters as required.
  • Supports and works with Assignment Support teams to ensure contractor receive relevant paperwork when an assignment is amended or extended.
  • Communicates quickly with contractors when issue arises and sets expectation on timeframes for updates and resolution.

To be considered you need:

  • 2 + Years of previous experience within a Customer Service Role / Contractor Liaison role
  • Strong organizational and communication skills, smart and methodical, demonstrating ability to multitask and prioritize.
  • Natural problem solver with ability to use initiative to influence positive outcomes quickly.
  • Outgoing and confident personality with a proven track record in a Customer Service/ Candidate management role.
  • Team player who can also take initiative and work in an autonomous.
  • Good communicator, articulate with strong external presentation skills (written & verbal).
  • Ability to manage confidential or sensitive information.
  • Awareness of, adherence to and compliance with appropriate policies and procedures.
  • Ability and willingness to escalate breaches of policies and procedures.
  • Seeks out information to make informed decisions.
Join us and deliver a brighter tomorrow

  • Only 24h Left: Field Accommodations Advisor

    1 week ago

    Calgary, Alberta, Canada Petroplan Full time

    Field Accommodations AdvisorLocation: Alberta - site basedContract: Initially 12 months with a view to extend.Other: 12h days, 14/7 rotation to start during planning phase and will move to 21/7 for executionSummary: The Advisor of Field Accommodations (FA) to execute the FA Business Plan to support the CVE community to enable exceptional performance through...

  • Only 24h Left: Production Supply

    1 week ago

    Calgary, Alberta, Canada NES Fircroft Full time

    NES Fircroft is a leading global technical recruitment company providing professional contract and permanent staff to a diverse world-wide client base within the oil & gas Industry.Job Title: Production Supply & Logistics AnalystLocation: Calgary, ABLength: 1 year contract to startRotation: Mon-Fri 8 hours a dayDescription:The Production Supply & Logistics...

  • Only 24h Left Associates Lawyer

    1 week ago

    Calgary, Alberta, Canada Urban Legal Recruitment Inc. Full time

    Our client is a top tier, full service international law firm with offices throughout Canada and the US. Our client is home to a group of exceptionally talented lawyers and business advisors who are deeply connected to their practice areas and the industries they serve. They have been ranked as one of the top places to work in Canada year after year for over...

  • Only 24h Left truck driver

    1 week ago

    Calgary, Alberta, Canada BLUEHORSE CARRIER LTD. Full time

    OverviewLanguagesEnglishEducationSecondary (high) school graduation certificate ExperienceExperience an asset ResponsibilitiesTasks Operate and drive straight or articulated trucks to transport goods and materials Oversee condition of vehicle and inspect tires, lights, brakes, cold storage and other equipment Pay and receive payments for goods Perform...

  • Only 24h Left Sr. Drilling

    1 week ago

    Calgary, Alberta, Canada KUFPEC Full time

    Company Overview:KUFPEC Canada Inc. (KUFPEC) is the Canadian subsidiary of Kuwait Foreign Petroleum Exploration Company K.S.C.C. which is an international upstream company, engaged in exploration, development and production of crude oil and natural gas outside of Kuwait.KUFPEC has a 30% working interest of the Kaybob Duvernay shale play which covers more...

  • Housing Liaison

    1 week ago

    Calgary, Alberta, Canada The Calgary John Howard Society Full time

    Internal/External Posting: Housing Liaison - Roofs for YouthThe Agency:The Calgary John Howard Society (CJHS) is a charity that reduces crime and makes Calgary communities safer by helping youth and adults make positive changes and move away from criminal behaviour. We do this by addressing the root causes of crime through housing, education, employment...

  • Medical Science Liaison

    1 week ago

    Calgary, Alberta, Canada Brunel Full time

    Medical Science Liaison – Immunology & Gastroenterology (12-month contract)Western CanadaIntroductionWe are hiring a Medical Science Liaison for our client, Eli Lilly, based in the Greater Toronto Area. The MSL will serve as a scientific resource for Canadian experts in the field of Gastroenterology and inflammatory bowel disease. The MSL is responsible...

  • Senior Advisor, Contractor Compliance

    1 week ago

    Calgary, Alberta, Canada Trans Mountain Corporation Full time

    Press Tab to Move to Skip to Content Link Trans Mountain operates Canada's only pipeline system transporting oil products to the West Coast. We deliver approximately 300,000 barrels of petroleum products each day through 1,150 kilometres of pipeline in Alberta and British Columbia, and 111 kilometres of pipeline in Washington state. Our Core Values Trans...

  • Indigenous Relations Liaison

    1 week ago

    Calgary, Alberta, Canada Canada West Land Full time

    Canada West Land has an opportunity for an Indigenous Relations Liaison to join our team. You will combine your people-skills, organization, and analytical thinking to provide support to the implementation of the operational and project assessment agreements in place with Indigenous Governments and Organizations.The role will be based out of our Calgary,...

  • Indigenous Hospital Liaison

    1 week ago

    Calgary, Alberta, Canada Alberta Health Services Full time

    Your Opportunity: The Indigenous Wellness Core (IWC) works in collaboration and partnership across Alberta Health Services and with all external partners to support innovation and improvement in Indigenous Health and to work towards health equity for Indigenous peoples and communities. The IWC has a significant opportunity to improve the health of...

  • Medical Science Liaison: Field Based

    1 week ago

    Calgary, Alberta, Canada Brunel Full time

    Medical Science Liaison – Immunology & Gastroenterology (12-month contract) Western Canada We are hiring a Medical Science Liaison for our client, Eli Lilly, based in the Greater Toronto Area. The MSL will serve as a scientific resource for Canadian experts in the field of Gastroenterology and inflammatory bowel disease. The MSL is responsible for...

  • Carpenter Residential and Light Commercial Contractor

    1 week ago

    Calgary, Alberta, Canada Handyman Connection of Calgary Full time

    Benefits:Competitive salaryFlexible scheduleFree food & snacksFree uniformsCarpenter – Residential / Light CommercialWe are looking for skilled Craftsmen and Technicians in various home improvement areas to join our team, offering year-round work with a strong customer base in Calgary and nearby regions. Handyman Connection is a well-established Home...

  • Landscaping contractor

    1 week ago

    Calgary, Alberta, Canada Tru Green Lawn Care] Full time

    Welcome to Tru Green Lawn Care. We are in business 14 years in YYC with many happy clients.Seeking:Skilled labor only because we are hiring for lead hand to run a crew.Must be willing to adapt to how we do thingsExample:Like working for McDonalds. It's great if you worked for Wendy's, but some things do things a little bit differently. If we all do things...

  • Assistant Teacher Left Brain Classroom

    1 week ago

    Calgary, Alberta, Canada Fueling Brains & FB Academies Full time

    The OpportunityAre you an early childhood educator and Montessorian looking for that next step in your career? Are you ready to begin a new journey in Early Childhood Education and make a difference in the world? Are you passionate about teaching children and are driven by a desire to enhance early childhood education?If so, Fueling Brains Academies...

  • Senior Civil Project Manager

    1 week ago

    Calgary, Alberta, Canada Golderado Contracting Corp Full time

    Senior Civil Project ManagerAt Golderado, we're constantly pushing the limits of what we've done in the past - propelling ourselves toward bigger and better opportunities, while exploring new market sectors and services. So, it only seems natural that we'd hire people who have their own voice and aren't afraid to use it. These are people who are...

  • Account Manager

    1 week ago

    Calgary, Alberta, Canada Canadian North Full time

    Other Details: Reporting to Director, ChartersLevel: Non-BargainingSkills and QualificationsInclude, but not limited to, the following minimum skills and qualifications:Post Secondary Education (2 years);Three (3) years of previous experience;Proven ability to work independently with limited supervision or direction;Excellent interpersonal skills including...

  • Construction Manager

    1 week ago

    Calgary, Alberta, Canada ACCIONA Full time

    Responsibilities:Supervise employees and contractors working on renewable energy facilities construction.Monitor construction quality daily to ensure compliance with plans, specifications, and regulations.Review Contractor's schedules and progress reports.Lead project meetings and maintain meeting minutes.Act as a liaison between contractors to resolve...

  • Project Controls Lead III

    1 week ago

    Calgary, Alberta, Canada Cenergy International Full time

    Client:The Client is Canada's second-largest oil company, involved in extracting oil and gas, refining it into usable products, and selling them through gas stations. They're a major player in Canada's energy sector.MAIN FUNCTIONSProject Controls Lead (PCL) implements overall project controls direction through application of systems and methods for estimate...

  • (15h Left) Hydrogeologist

    1 week ago

    Calgary, Alberta, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Construction Field Coordinator- Buildings, Electrical, Mechanical

    1 week ago

    Calgary, Alberta, Canada Colas Canada Inc. Full time

    Subsidiary: Colas Canada Inc. Colas Canada is part of the Colas Group, a world leader in transportation infrastructure construction and maintenance. The Colas Group also has a network of companies in the USA. MissionThe Construction Coordinator- Buildings, Electrical, Mechanical- is responsible for hands-on field support, acting as a liaison between...