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Field Nurse Case Manager
3 months ago
Job Description
About the Role
The Bayshore Specialty Rx Field Nurse Case Manager plays a crucial role as the primary contact for physicians. Collaborating with the Reimbursement Specialist, you will assist patients throughout their journey in the support program. Thriving in a setting that values teamwork and accountability, the Field Nurse Case Manager is dedicated to providing exceptional customer service and ensuring a positive experience for customers and patients in a dynamic work environment.
This position is remote and welcomes candidates located in the Atlantic Region of Canada, including New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island.
A Day in the Life
- Deliver professional and courteous service to all program stakeholders
- Assist physicians in patient enrollment, including on-site visits to gather necessary information efficiently and professionally
- Offer proactive support and advocacy to patients and healthcare providers
- Visit prescribers in the assigned area to aid with paperwork as needed
- Review patient charts for completing reimbursement forms accurately
- Liaise with third-party providers and ensure patient adherence
- Coordinate patient injection training and communicate with clients for optimal service
- Build and nurture relationships with healthcare providers through virtual and on-site visits
- Identify and report Adverse Events following required protocols
- Engage in continuous education activities and adhere to company policies
- Contribute to quality and safety initiatives
- Maintain client confidentiality and follow appropriate procedures
Job Qualification
What You Bring to the Team
- Completion of a registered Nursing Program with current registration in Canada
- Registered Nurse or Registered Practical Nurse license
- Experience in Patient Support Programs and/ or Immunology is an asset
- Strong customer service skills
- Fluency in English and French (as required)
- Proficiency in Microsoft Suite, particularly Excel, Word, and PowerPoint
- Understanding of drug coverage criteria in Canada
- Effective critical thinking and problem-solving abilities
- Accurate data collection and integrity
- Comfort with a paperless work environment
- Proven teamwork and conflict resolution skills
- Strong organizational skills and attention to detail
- Time management and multitasking abilities
- Familiarity with patient confidentiality laws
- Valid driver's license and access to reliable transportation
- High-speed internet and a dedicated workspace
- Willingness to take on additional duties as needed
