Ecommerce Team Lead

1 week ago


Montreal, Quebec, Canada HLC Talent Full time
Job Description

Key Responsibilities:

  • Team Leadership and Management:
    • Supervise, mentor, and motivate a team of five ecommerce staff members, ensuring alignment with company goals and objectives.
    • Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
    • Foster a collaborative and positive work environment, encouraging innovation and creativity.
  • Ecommerce Strategy and Execution:
    • Develop and implement comprehensive ecommerce strategies to drive online sales and achieve revenue targets.
    • Coordinate with the marketing team to create and execute online promotions, email campaigns, and social media strategies.
    • Analyze sales data and customer behavior to identify trends and opportunities for growth.
  • Website and Platform Management:
    • Oversee the day-to-day management of the ecommerce website, ensuring all products are accurately listed and up-to-date.
    • Optimize product listings for SEO to increase visibility and drive traffic.
    • Manage product categories, descriptions, images, and pricing.
  • Customer Experience:
    • Ensure a seamless and enjoyable shopping experience for customers.
    • Handle escalated customer inquiries and complaints efficiently, providing excellent customer service.
    • Monitor and improve website usability and performance.
  • Inventory and Order Management:
    • Monitor inventory levels and coordinate with the supply chain team to ensure product availability.
    • Manage order processing, fulfillment, and shipping to ensure timely delivery.
    • Track and report on order metrics and fulfillment performance.
  • Analytics and Reporting:
    • Use analytics tools to track website performance, sales, and customer behavior.
    • Prepare regular reports on ecommerce metrics, providing insights and recommendations for improvement.
    • Stay updated on industry trends and best practices to ensure the ecommerce strategy remains competitive.
Qualifications
  • Bachelor's degree in Marketing, Business, or a related field.
  • Proven experience in ecommerce management or a similar role.
  • Strong understanding of ecommerce platforms (e.g., Shopify, Magento, WooCommerce).
  • Proficiency in SEO, digital marketing, and web analytics tools (e.g., Google Analytics).
  • Excellent organizational and project management skills.
  • Strong analytical skills and the ability to interpret data to make informed decisions.
  • Excellent communication and leadership skills.
  • Experience in managing and developing a team.
Additional Information

We appreciate the interest of all applicants, however, only those selected for an interview will be contacted. All applicants offered a position must successfully complete a pre-employment background check. Our client is an Equal Opportunity Employer building a capable, committed, diverse workforce.



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