Client Service Manager

2 weeks ago

Oakville, Ontario, Canada Siemens Canada Limited Full time

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.

Why you'll love working for Siemens

Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world's most significant problems – Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Competitive total rewards package. Profit sharing available. Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations, social events and offsite business events. Opportunities to contribute your innovative ideas and get paid for them Employee perks and discounts. Diversity and inclusivity focused - check out our communities

Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2022, Canada's Top Employers for Young People 2023 and Greater Toronto's Top Employers 2022.

What will you do?

As Client Service Manager - Electrical Services, you will foster relationships with assigned accounts in order to achieve agreed Order Intake budgets and maintain excellent customer relations.

Continually review customer needs/demands and to advise on and optimize the activities of Service Technicians accordingly on all assigned service accounts i.e. maintenance visits, repairs, training demonstrations etc. Advise Service Supervisor and Dispatcher on service visits and handle all call-back problems Manage the Contract Renewal process for assigned accounts in conjunction with the Service Manager; Review and ensure contract costs are accurate to ensure repeat year on year profitable renewal Renewal costs to be sent to customer and agreed upon at least one month prior to end of contract year Be responsible for all aspects of small service work requirements from proposal stage to final close-out and invoice Generate customized competitive proposals for small system modifications repairs based on exact customer requirements Liaison with other contractors/sub-contractors where necessary to ensure site operations are fully co-ordinated; Negotiate the most cost effective solution for sub-contract suppliers and all other suppliers in-line with purchasing policies and procedures Collaborate with the Service Small Work Project Manager and handover some small work projects Liase with Service Project Sales to share service leads and support the quotation process and maximize opportunities

What will you need to succeed?

Post-secondary education in electrical engineering or related field 5 years or more equivalent combination of education and practical work experience in total Strong customer focus - able to sell small work manage service maintenance performance for outstanding customer satisfaction Proven organizational skills - able to plan effectively and prioritize workloads including the ability to multi-task and delegate effectively Good verbal and written communication skills; Self-motivated and calm under pressure IT and computer programming literate; Good working knowledge / skills with MS Office applications Commercially and technically aware in a range of Siemens business Driving licence in good standing is essential

Assets include experience with:

Desigo building automation systems SiCharge electric vehicle chargers, Siemens and low and medium voltage breakers and ATSs Siemens Win PM and Power Manager SAP and SolNG contract and project management software #RSS

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada's passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

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