Manager, Client Services

2 weeks ago

Oakville, Ontario, Canada MEDCAN Full time

About Us:


Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well.

Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.


Over 70 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations.

Our team of 550+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

Oakville:

The Role:
Medcan is recruiting for Manager, Client Services role at it's Oakville Clinic.

This role will support the General Manager in day-to-day clinic operations and will directedly oversee the Flow Coordinator/Receptionist team in Oakville.

The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills.

In addition to leading the day-to-day operations the role is responsible for monitoring and facilitating the flow of patients through our Year-Round Case clinic and checking clients in for their Annual Health Assessment as well as coordinating with other clinic staff to ensure an exceptional delivery of service.

The role is also responsible for monitoring and facilitating the flow of clients through the clinic during their Annual Health Assessment.


The Accountabilities:

  • Welcoming and greeting clients, guiding clients throughout their visit and checking clients in an out of their appointments.
  • Processing payments for appointments and products.
  • Manage client's day as they move from station to station during their Annual Health Assessment.
  • Coordinate with staff to ensure the client's visit is productive and effective with exceptional service delivery.
  • Ensure clients receive maximum value time during their visit
  • Providing exemplary and engaging customer service.
  • Interacting with Clients with discretion, professionalism, and accuracy.
  • Escorting patient to and from treatment rooms and waiting areas.
  • Making reminder appointment calls to clients.
  • Providing Coffee and Beverages to Clients in the lounge.
  • Constantly maintaining the lounge and attending to clients.
  • Managing wait times with clients, updating them with accurate information regarding their appointment.
  • Open and close procedures including next day preparation.
  • Responding to all client issues and enquiries.
  • Foster client/clinic loyalty by creating memorable experience.
  • Problem solve in a fastpaced environment.
  • Ensure compliance with all service metrics
  • Respond to client issues and enquiries
  • Serve as operational point of contact for clinical teams, including Facilities team.

The Requirements:

  • Prior experience in similar role.
  • Four Star Hotel experience or a luxury spa is an asset.
  • 2 years of healthcare experience is an asset.
  • Education in health or a related discipline is an asset.
  • Strong organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Intermediate level skills in MS Office.
  • Exceptional customer service skills.
  • Ability to multitask.
  • Ability to work well in a team environment.
  • Ability to foster relationships with other teams and practitioners.
This is an in-clinic, permanent, full-time position that is scheduled primarily during business hours.

The clinic is open Monday through Saturday, so the incumbent will be working 5 days a week between Monday - Saturday.

The role reports to the General Manager, Oakville.

Our Benefits:
Medcan's philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members.

We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being.

We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.


This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow.

We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs

We also have employee perks to continue to help our staff Live Well, For Life.

This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish.

We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada's Best Managed Companies

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies

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