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Train Conductor and Zoo Tour Guide

3 months ago

Aldergrove, British Columbia, Canada Greater Vancouver Zoo Full time

Position:
Train Driver and Education Tour Guide

Department:
Education

Reports to:
Education Supervisor, Guest Experience Manager

Position Requirements:


The Train Driver and Education Tour Guide is responsible for the operation of the Safari Express Miniature train by driving and narrating, as well as the safety of all guests on the locomotive.

The Train Driver and Education Tour Guide is responsible for facilitating and hosting educational tours, animal encounters, birthday parties and summer camps.


Key Responsibilities:

1). Uses excellent customer service and public relations skills to deliver programs to walking groups, as well as answer inquiries from various guests

2). Responsible for driving and narrating the train on a daily basis for guests of the GVZoo.

3). Responsible for ensuring ambassador section times are posted in relevant areas and are conducted as scheduled

4). Provides information regarding the amenities at the Greater Vancouver Zoo (eg. hours of operation, daily activities and presentations, info regarding concession and gift shop, etc.)

5). Enforces zoo rules, policies and guidelines

6). Keep ambassador sections clean and free of garbage and debris

7). Assist Animal Care staff with miscellaneous duties related to the ambassador section

8). Performs/hosts or assists with Education Programs, Outreach Programs, Birthday Parties, Jr. Zoologist Camps, sleepovers, special events, etc.

9). Facilitates educational games and activities throughout the Zoo. This includes assembling supplies, setting up/taking down, and the ability to manage small crowds.

10). Demonstrates respect for the Greater Vancouver Zoo and the people who work, volunteer at, and visit the facility

11). Other duties as required by the supervisor or manager.

12). Must be willing to work weekends and holidays

13). Understand, accept, and follow Greater Vancouver Zoo Policies and Procedures, including Emergency Procedures.

Knowledge and Experience:

Must have driving experience and experience in customer service. Previous training or experience related to delivering presentations, facilitating programs or education is a strong asset.

Must have strong verbal communication skills. Demonstrated ability to establish and maintain effective working relationships with co-workers, volunteers and visitors.

Education Required:

High school diploma or equivalent

Post Secondary education in the fields of biology, environmental studies, teaching, or similar fields is considered an asset.

Other Information:

Must possess a valid British Columbia Driver's License or minimum Class 7 Novice stage

Certified Train Driver of the Safari Express Miniature Train.

Complete Criminal Record Check

Environmental Conditions:

Outdoor elements. Extreme summer and/or winter conditions and temperatures. Contact with plant and animal material which may cause allergic reactions.

  • The above listed tasks are the responsibilities of the Train Driver and Education Tour Guide employed by the GVZoo. The Train Driver and Education Tour Guide is not limited to the tasks listed above and may be required to perform additional tasks as assigned by Management._

Job Types:
Full-time, Permanent, Part-time

Salary:
From $16.75 per hour

Expected hours:
per week

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Onsite parking
  • Store discount
  • Vision care

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

Work Location:
In person