Designer, Brand Design

2 weeks ago

Toronto, Ontario, Canada Cleo Consulting Full time

Assignment:
RQ Solutions Designer - Senior Job Title:

Government Services Integration Cluster Office Location:

Toronto Organization:

Government Services Integration Cluster Ministry:
Ministry of Public and Business Service Delivery (former MGCS) #

Business Days:
Note: Candidate needs to be in office - 3 days in a week
10+ years of experience in software development and delivery track record in a range of technical roles
~ Hand-on design and development role
~ Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution.

Services including, but not limited to:
Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis

Undertakes the design of hosting technology solutions based on the client?s service specifications, standards, policies, best practices and cost models, in order to meet client application business requirement and project/initiative deliverables.

Knowledge of integrated networking technologies, mainframe, midrange server, enterprise storage and SAN, and personal computer system technologies Knowledge of related best practices, OPS directory/messaging standards, standard facilities infrastructure/architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes, Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards Ability to participate in the development of solutions and provide advice on short/long term solution service development activities.

Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.

Experience planning, migrating, implementing and sustaining large complex system development projects Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements.

Basic knowledge of project management methodology (e.g.

Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.

Experience designing and developing large, complex, highly available, mission critical server applications Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, team work skills A team player with a track record for meeting deadlines
Technical Skills 55 points

~10+ years of experience in software development and delivery track record in a range of technical roles
~ Deployment and automation of packages for cloud-based system
~ Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution.

Services including, but not limited to:
Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
~ Knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams and Amazon Polly
~ Proficiency in AWS CLI and AWS SDK, including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices.
~ Experience in scripting languages like Python, Bash, PHP, Java, JavaScript, Node, etc.
~ Familiarity with monitoring solutions such as CloudWatch, CloudTrail, etc.
~ Experience with CI/CD pipelines for deploying applications on AWS.
~ Proven implementation of cloud security models, particularly identity, network, and encryption
~ Knowledge of Gitlab or other DevOps tools and CI/CD integration
~ Ensuring availability, performance, security, and scalability of AWS & related production systems.
~ Developing and maintaining system design models, technical documentation and specifications
Experience in scripting languages like Python, Bash, PHP, Java, JavaScript, Node, etc.
Integration experience in building and using APIs
Experience applying industry web, architectural and security standards and best practices
Definition and deployment of systems for metrics, logging, and monitoring on AWS and related platform.
Designing, maintenance and management of tools for automation of different operational processes.
Contact center domain Experience/Public sector experience - 10 points

~5+ years of experience working with implementing Contact center solutions
~ Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that comply with industry standard practices
~ Knowledge and experience with Contact center implementation in Public sector setting
~ Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies
~ Experience with large complex IT projects.

Proven technical leadership skills with ability to identify areas for improvement, and recommend solutions
Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships

A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

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