Community Inclusion Supervisor

2 weeks ago


Montreal, Quebec, Canada AppDirect Full time
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.

AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.

We power millions of subscriptions worldwide for organizations.

As the 2nd shift Network Operations Center (NOC) Supervisor, you'll lead a skilled team handling incident and problem management across a wide range of WAN technologies and managed sites.

You must possess a deep understanding of network monitoring and ticketing platforms.

You'll also oversee shift rotations and ensure flexibility in your team to meet the operational demands of our 24x7x365 environment.

Lead and supervise a team of 2nd shift NOC analysts to resolve network-related issues efficiently.
Drive the adherence to NOC performance objectives and KPIs.
Engage in regular performance reviews and ensure robust ticket management practices.
Serve in a leadership on-call rotation for continuous operational readiness.
3-5 years of NOC or relevant operational support experience.
~ Proven background in managing data networks and telecommunications for mid-sized enterprises.
~ Strong technical knowledge, including TCP/IP, OSI model, and various routing protocols.
~ Experience with network monitoring tools like LogicMonitor and familiarity with ticketing systems like ServiceNow.
~ Previous supervisory experience and a solid educational foundation in Computer Science or a related field.
~ ITIL certification and relevant technical certifications (e.g., CCNA, Network+) are preferred.
~ At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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