Team Lead

2 weeks ago

Winnipeg, Manitoba, Canada City of Winnipeg Full time

This position's responsibilities can include reconciliation of Transit payments, creating/submitting daily sales reconciliation reports, keeping track of/restocking fare products, and processing rebates to clients.


As the _Team Lead - Customer Service_
you will**:

  • Reconcile Transit products.
  • Supervise customer service staff and centres.
  • Maintain sufficient level of fare products and other inventory.
  • Respond to escalated inquiries.
  • Monitor service requests to ensure service level agreements are met.
  • Perform other duties which may include training and setting up new staff, registering passengers, ensuring eforms are up to date, etc.

Your education and qualifications include:

  • High school graduate or equivalent combination of training and experience.
  • Leadership training, i.e. courses in supervision, providing performance feedback, coaching, etc., would be an asset.
  • Previous experience in an office environment, preferably in a customer service function.
  • Previous supervisory experience, providing leadership and direction to others by assigning work tasks, instructing, coaching, providing performance feedback, etc.
  • Experience preparing/reconciling sales financial reports and ability to identify errors and resolve them.
  • Ability to work independently with mínimal supervision and initiate responsible action.
  • Excellent interpersonal skills demonstrated by the ability to facilitate working relationships, interact effectively with staff and the public with tact and diplomacy.
  • Ability to listen effectively and demonstrate genuine respect for people, their concerns, feelings and wellbeing.
  • Excellent written and verbal communication skills with the ability to articulate ideas in a clear, professional, and effective manner.
  • Experience with, and proficient using, Microsoft Office software including, Word, at an advanced level, Excel, at a basic level, and Outlook.
  • Demonstrated ability to keyboard 40 w.p.m.

Conditions of employment:

  • The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

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