Client Services Administrator

1 week ago

Montreal, Quebec, Canada SOCAN Group Full time

SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us.

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM

SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN's commitment to Inclusion & Anti-Racism .

WHY WORK WITH US?

  • Make a difference by supporting and collaborating with a vibrant and creative community
  • Enjoy many options for workplace flexibility and work-life balance
  • Get involved in the rapidly changing creative space
  • Advocate for and empower the creative community
  • Together, we'll help music creators earn more income and make a living

WHAT WE OFFER

  • 35-hour workweek schedule(possible flexible work options i.e., 4-day work week (position based)
  • Twelve paid sick days annually (including five personal days)
  • Virtual My Wellness program, including access to Toronto's SOCAN fitness facility
  • Annual Performance Incentive bonus (dependent on a personal and company performance)
  • Defined contribution Pension Plan
  • Comprehensive, health and dental benefitsprogram
  • Inclusive and collaborative working environment

ABOUT THE ROLE

We are seeking a Client Services Administrator to provide superior customer service to SOCAN RR publishers and rightsholders by proactively managing the successful onboarding, maintenance and administration of their accounts / catalogues for reproduction rights. This position requires you to work closely with the Interim Team Lead, RR Membership and PR membership team in an effort to maintain this high level of service and the retention of our clients.

Overall, this position will be one of the external faces of reproduction rights for SOCAN and an internal RR champion to all of SOCAN. This role is contract position, created to help cover a 15-month maternity leave and will report to the Interim Team Lead, RR Membership as well as work and partner closely with the entire SOCAN RR team.

WHAT YOU'LL DO / KEY RESPONSIBILITIES

  • Responding to and triaging day to day reproduction rights inquiries from external clients, over the phone and by email
  • Ensuring the prioritization and efficient onboarding of new clients including managing and reviewing affiliation documents to ensure completeness, updating our various internal and external databases and liaising with clients once the applications are processed
  • Archiving retention documents as needed (i.e. affiliation agreements, supporting documents, communications, etc.)
  • Assisting in developing "white glove" strategies to ensure the most effective onboarding approach, and improve and create a positive experience for publishers and rights holders
  • Providing RR expertise in improving SOCAN responses to inquiries, proposing enhanced business processes, and improved communication tools
  • Building rapport, trust, and confidence with clients
  • Assisting with inquiries from licensees (including sync and Pay-As-You-Press) as needed
  • Other duties as required

WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE

  • Exceptional client service skills
  • Understanding of the reproduction rights and/or publishing industry
  • Bilingual (French & English) is required.
  • Knowledge of the bi-cultural Canadian market
  • Excellent communication and interpersonal skills
  • Strong analytical/critical thinking skills
  • Skilled in identifying potential issues, problem solving situations
  • Proficient in use of MS office (Word, Excel) applications

ACCESSIBILITY & ACCOMMODATION

SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.

EQUAL EMPLOYMENT OPPORTUNITY

SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Thank you for your interest in our company; we will be in touch with those candidates we wish to interview.

To learn more about SOCAN, go to . You can also follow us on LinkedIn, X, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).

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