![Coca-Cola Canada Bottling Limited](https://media.trabajo.org/img/noimg.jpg)
Call Administrator, Quality Assurance
1 week ago
About Us:
**_
Proudly Canadian and Independently Owned, We are Coke Canada._**Coke Canada Bottling is Canada's premier bottling company.
We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide.
We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love.
We pride ourselves on building diverse and sustainable relationships with our customers,consumers, stakeholders, and communities through our shared values: lead with anentrepreneurial mindset, collaboration, integrity, accountability, quality and safety.
Our brands include:
Coca-Cola, Diet Coke, Coca-Cola Zero Sugar, Coca-Cola Life, Sprite,Fanta, Barq's, NESTEA, POWERADE, Minute Maid, DASANI and vitaminwater; and our partner brands: Canada Dry, Monster Energy, and A&W.
About This Opportunity:
This is a hybrid position, 2 days in office, 3 days working form home.
Responsibilities:
- Trend reporting to identify best practices or areas of development and making recommendations to Leadership on ways to improve the quality model
- Support the development of contact centre associates by providing feedback directly (virtually or in person) or through supervisors on various processes and procedures
- Performs administrative duties such as report generation and analysis
- Attend and participate in agent team meetings as requested
- Coordinate and facilitate quality calibration sessions and QA clinics
- Help with issue resolution by conducting research and directly responding to customers, supervisors, Inside Sales or Support teams, management, and Business Unit field teams.
- Supports leadership in achieving department goals related to service level, adherence, after call work, and quality
- Supports special projects as required
Qualifications:
- 2 years customer service experience
- Proven ability to communicate persuasively, effectively and in a professional manner
- Proven ability to communicate effectively both verbally and in writing
- Demonstrated ability to provide outstanding customer service
- Demonstrated ability to successfully work independently and in a team environment
- Demonstrated ability to problemsolve and provide viable solutions based on customer needs and company objectives
- Strong attention to detail and time management skills
- Demonstrated ability to understand policies/guidelines and use them as intended
- Displays excellent time management skills and a proven ability to multitask.
- Demonstrates flexibility and takes the initiative when appropriate.
- Demonstrates ability to use good judgment and make decisions quickly.
- Strong attention to detail and listening skills
- Willingness to acquire knowledge on new technologies/process to solve quality problems.
- Must be fluent in English
Important:
Coca-Cola Canada Bottling Limited (CCCBL) is committed to creating a diverse and inclusive workforce. We have a number of programs and policies in place to support this goal.
For individuals with disabilities, accommodations are available upon request. Should you require an accommodation, please contact our Talent Acquisition Services team by calling
CCCBL requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with CCCBL is contingent on the satisfactory completion of a pre-employment background check.
-
manufacturing quality assurance
7 days ago
Brampton, Ontario, Canada Amir Quality Meats Inc. Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork settingFast moving consumer goods (FMCG)Poultry processing plantBudgetary responsibility0 - $100,000TasksDevelop equipment maintenance...
-
Quality Assurance Auditor
1 week ago
Brampton, Ontario, Canada Aurora Cannabis Full timeQUALITY ASSURANCE AUDITORJob location: Brampton Distribution Centre, Brampton ON (On Site)Employment Type: Full TimeA little about usHi, we're Aurora Cannabis, and we're so excited to meet youWe're a global cannabis company driven by our passion to help people improve their lives. We have a diverse team who bring their best every day so Aurora can be the...
-
Quality Assurance Manager
1 week ago
Brampton, Ontario, Canada Canadian Blood Services Full timeJob category: Quality and regulatory affairsJob posting ID: 4751Employment status:Regular full-timePosition's anticipated start date:Classification:PTS/MGT/IT BSalary/Rate of pay:$105,000 to $121,000Application deadline:Together, we can make all the difference in the lives of others.Be part of a dynamic, collaborative and caring organization committed to...
-
Quality Assurance Supervisor
1 week ago
Brampton, Ontario, Canada IKO Industries Ltd. Full timeIKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...
-
Quality Assurance Manager
1 week ago
Brampton, Ontario, Canada Evergreen Technologies, LLC. Full timePosition: Quality Assurance ManagerLocation: Remote in CanadaThe QA Manager is responsible for overseeing the quality assurance processes and procedures within the organization to ensure compliance with regulatory requirements, industry standards, and customer expectations. This role involves leading a team of quality professionals, implementing quality...
-
Quality Assurance Supervisor
1 week ago
Brampton, Ontario, Canada Give and Go Prepared Foods Full timeWe are looking for a Quality Assurance Supervisor for an exciting opportunity with us at Give and Go Shift:Day Shift Job Description: Maintain and provide solutions for improving the Total Quality Management of both products and programs such as, but not limited to; re-calibrating equipment (sca
-
Quality Assurance Manager
1 week ago
Brampton, Ontario, Canada EightSix Network Inc Full timeOur client located in Brampton, is in search of a Quality Manager who will be responsible for providing leadership; and driving problems towards resolution to ensure that quality systems, procedures and instructions meet Customer requirements, the Companies objectives, and regulatory compliance. Direct 8D problem solving team for all Customer-related quality...
-
Quality Assurance Technician
1 week ago
Brampton, Ontario, Canada Give and Go Prepared Foods Full timeAvailable Shift:Night Shift - 11 pm - 7 amLocation:IM2 Facility - 735 Intermodal Drive, Brampton ON L6T 5W2Key Responsibilities: Provide technical leadership in the areas of food safety and quality systems Ability to provide leadership to the to the plant on all product safety programs and issues Accountable for product quality by conducting regular checks...
-
Quality Assurance Technician
1 week ago
Brampton, Ontario, Canada Give and Go Prepared Foods Full timeAvailable Shift: Afternoon Shift 2:45 pm 11:00 pmPositions Available:Clark Facility: 1555 Clark Blvd, Brampton, ON L6T 4G2Key Responsibilities: Provide technical leadership in the areas of food safety and quality systems Ability to provide leadership to the to the plant on all product safety programs and issues Accountable for product quality by conducting...
-
Quality Assurance Technician
7 days ago
Brampton, Ontario, Canada Give and Go Prepared Foods Full timeGive & Go Prepared Foods is a leading, and growing, North American manufacturer of baked goods.It's an exciting time to part of the Give & Go team as we are growing rapidly and want you to become a part of our growth and extraordinarily bright futureJob Overview:The QA Technician is responsible for the quality of the product and packaging that is sold to...
-
Quality Assurance Coordinator
1 week ago
Brampton, Ontario, Canada Metro Supply Chain Full timeJOIN OUR TEAMMetro Supply Chain is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations. We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million...
-
Quality Assurance Coordinator
1 week ago
Brampton, Ontario, Canada Metro Supply Chain" Full timeBrand Care/Quality Assurance CoordinatorShift Monday to Friday - flexibility in schedule is required (weekends)RESPONSIBILITIES: Perform regular quality checks on the production floor to ensure production meets client's standards for accuracy, etc. Record and report on the outcomes of the quality audits to the Supervisor. Participate in writing and...
-
Quality Assurance Manager
1 week ago
Brampton, Ontario, Canada EightSix Network Inc Full timeOur client located in Brampton, is in search of a Quality Manager who will be responsible for providing leadership; instilling a sense of urgency; and driving problems towards resolution to ensure that quality systems, procedures and instructions meet Customer requirements, the Companies objectives, and regulatory compliance.Essential Duties and...
-
Quality Assurance Support
1 week ago
Brampton, Ontario, Canada Dynacare Full timeDynacare is looking for a Quality Assurance Coordinator to join our Specimen Processing team in Brampton ON. This is a full time onsite permanent role, working Monday - Friday from 8:00 am - 4:00 pm with occasional evenings/weekends based on operational needs.***Reporting to the Specimen Processing Manager, you will provide leadership to the team of "problem...
-
Quality Assurance Specialist II
1 month ago
Brampton, Ontario, Canada Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Brampton distribution center is looking for a new Quality Assurance Specialist II to join our Contract Logistics team. Your Role The Quality Assurance Specialist II will assume responsibility for the ongoing support and...
-
Quality Assurance Specialist II
3 weeks ago
Brampton, Ontario, Canada Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Brampton distribution center is looking for a new Quality Assurance Specialist II to join our Contract Logistics team. Your Role The Quality Assurance Specialist II will assume responsibility for the ongoing support and...
-
Quality Assurance Specialist II
1 week ago
Brampton, Ontario, Canada Kuehne+Nagel Full timeJOB DESCRIPTION Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Brampton distribution center is looking for a new Quality Assurance Specialist II to join our Contract Logistics team. Your Role The Quality Assurance Specialist II will assume responsibility for the ongoing...
-
Assistant Manager, Quality Assurance
1 week ago
Brampton, Ontario, Canada Canadian Blood Services Full timeJob category: Quality and regulatory affairsJob posting ID: 4887Employment status:Regular full-timePosition's anticipated start date:Classification:PTS/MGT/IT BSalary/Rate of pay:$87,000 to $105,000Application deadline:Together, we can make all the difference in the lives of others.Be part of a dynamic, collaborative and caring organization committed to...
-
quality assurance technologist
1 week ago
Brampton, Ontario, Canada ALLIED FORMING LTD. Full timeEducation: Expérience: EducationOther trades certificate or diplomaTasksDevelop and conduct production, inventory and quality assurance programsDesign plant layouts and production facilitiesDevelop and carry out health, safety and fire prevention plansConduct safety training programsDevelop computer applications for machines and processesCollect and compile...
-
Specialist, Quality Assurance Analysis
1 week ago
Brampton, Ontario, Canada Loblaw Companies Limited Full timeSR SPECIALIST, QUALITY ASSURANCE page is loaded SR SPECIALIST, QUALITY ASSURANCE Apply locations 1 Presidents Choice Circle, Brampton, ON time type Full time posted on Posted 2 Days Ago job requisition id R Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw...