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Quality Assurance Coordinator
3 months ago
Brand Care/Quality Assurance Coordinator
Shift Monday to Friday - flexibility in schedule is required (weekends)
RESPONSIBILITIES:
- Perform regular quality checks on the production floor to ensure production meets client's standards for accuracy, etc.
- Record and report on the outcomes of the quality audits to the Supervisor.
- Participate in writing and maintaining Client Specifications following quality control guidelines.
- Work closely with all departments to ensure staff are working in compliance with client
- Provide recommendations for process improvement to reduce cost and improve quality.
- Assist with the preparation of external quality audits.
- Assist in creating and maintaining an environment that promotes positive communication within the facility as well as fostering teamwork within the operation.
- Maintain a clean and safe work environment.
- Training ecommerce distribution center's team from beginning to end, according to the client's quality expectations and adjusting training processes based on needs.
- Creating, adapting and carrying out training programs and transmitting the correct philosophy of product care, quality, and image.
- Updating training manuals, always maintaining the client's leve of expectations.
- Responsible for creating and implementing a daily reporting system, gathering data across areas and shifts based on quality performance, error tracker, training tracker,customer claims, tidiness, and cleanliness.
- Responsible for all consumables on hand, coordinating needs, calculation and order placing.
- Contributing to building and maintaining a team that is responsible of product care and training within the distribution center.
- Responsible for total quality across all shifts, areas, and processes.
- Complete paperwork and documentation accurately and effectively.
EDUCATION/EXPERIENCE:
- Completion of secondary school.
- College diploma in logistics management is preferred.
- 3PL experience would be an asset.
- E-Commerce experience is an asset.
- Flexible to work overtime when required.
- Experience in fashion retail is a plus.
CORE COMPETENCIES:
- Capable of working independently and as part of a team.
- Solid working knowledge of Windows, Excel, and Power Point.
- Approachable, positive interpersonal style.
- Excellent communication skills both written and verbal.
- Attention to detail.
- Service orientated with strong customer service skills and commitment to quality of work.
- Organized and shows strong attention to detail.
- Problem solving skills with the ability to seek alternative solutions.
- Ability to maintain professional standards of personal presentation, in order to represent the image of the brand.
- Fluent in English.
