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Service Advisor
3 months ago
The Role
Responsibilities
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
Requirements:
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a teambased environment and achieve common goal
- High School diploma or equivalent
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Retail automotive service experience, preferred
- Must have and maintain a valid driver's license and an acceptable and safe driving record
- Must have two years of driving experience
Full-time Employee Benefits
As a full-time Tesla employee, you will receive:
- Full benefits from day 1 for you and your eligible dependents
- Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
- Vision & Dental Insurance
- Company paid Life, AD&D, shortterm and longterm disability
- Group Registered Retirement Savings Plan (RRSP)
- Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
- Backup childcare and employee discounts
Pay:
$22.00-$34.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Oakville, ON L6K 3S3: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
