Customer Service Specialist

2 weeks ago


Toronto, Ontario, Canada Validation Associates Full time

Description:

Call Centre & Communications Management

  • Responsible for providing a high level of customer service to all incoming and outgoing calls
  • Act as a liaison between hospital groups, customers & Government health groups across Canada.
  • Provide accurate product information on backorders and shortages, discontinued products, changes in inventory demands, formulary inclusion and shipping.
  • Reconcile customer inquiries by investigating previous orders, invoices, deliveries and allowances and provide appropriate documentation relating to these investigations.
  • Supply and Order Management
  • Leverage ERP in order to manage orders, troubleshooting issues or provide service level reports.
  • Taking and tracking orders for Rx / OTC products from retail customers wholesalers & hospitals, etc.
  • Support field representatives and sales objectives by ensuring products supply for territory and provide relevant reports, order statuses and key product information.
  • Cocoordinating hospital contracts and wholesaler order activities where needed.

Qualifications:

  • High school diploma completed

Preferred:
College or Undergraduate Degree in Business or Science

  • Bilingual in both French and English is an asset but not required
  • 3+ Years customer service experience

Preferred:
pharmaceutical industry experience

  • Experience with Oracle, SAP, Microsoft Office Knowledge (Outlook, Word, PowerPoint, Excel)
  • Experience in order management, pharmaceutical order to cash and business
  • Handson experience with advanced planning systems (i.e. SAP/APO, Oracle, i2, Manugistics, Demand Solutions, etc.).
  • Advanced MS Office skills, specifically Excel.

Job Type:
Fixed term contract

Contract length: 2 months

Pay:
Up to $24.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Call center: 3 years (preferred)
  • Customer service: 3 years (preferred)


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